Field Services Engineer

About You:

You will work in Norway, Stord delivering support to our customers in our region.

Your Key Result Areas:

• Prepare, install and configure computer hardware (laptops and desktops) operating systems for customer
• Good Knowledge on Network technologies (Routing , switching, wireless access controller etc)
• Support Teams meeting rooms
• Deliver computer or other hardware to customer - and assist at first-time login
• Communicate with customer through a series of actions, either face-to-face or over the phone, to help resolve issues or set up systems
• Support the lease refresh of hardware
• Prioritize and manage open cases in our IT management suite (ServiceNow)
• Assist network-team on tasks regarding network (install network equipment, troubleshoot system and network problems, diagnosing and solving hardware faults)

Required & nice to have Skills:Must Haves( Primary):

• Network Skills ( routing, switching, Wireless technologies)
• Experience working as IT Technician or relevant position, or have interest in the area
• Good diagnostic and problem-solving skills
• Good collaboration skills
• Good communication ability English and Norwegian mandatory
• Car Driving skills with license

Nice to Have

• In depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• ServiceNow ITSM tool