Aethos
Guest Experience Agent
AethosItaly3 days ago
Full-timeSales, Business Development
Who We Are:

Extraordinary places, passionate people, and shared learning experiences: this is Aethos. We believe that traveling and hospitality should leave a lasting positive impact on the mind, body, and soul. That's the reason why we choose our locations very carefully and work together with people who want to be part of a community instead of just ”having a job”. Everyone who works at Aethos can make a personal impact on the community and company - great ideas can come from anywhere. We are a young and dynamic hospitality company that understands the value of time with friends and loved ones. We make a conscious choice towards sustainability and wellbeing, and the luxury of time and space. We stand for freedom from the stresses and anxieties of modern life. We want to be the first choice for anyone who seeks respite and refuge from the boring, the stressful, and the unsustainable. That‘s why we define hospitality differently: while all of our decisions should be made with the community and needs of our guests in mind, we always thrive to create a community that we want to be part of and that improves the world around us. We invite you to be part of our story.

About Aethos Sardinia

Situated in the charming town of Cannigione, Arzachena, Aethos Sardinia is not just a hotel; it is a luxurious residence. Our proximity to the most important centers of the Sardinia makes us a focal point for social events and glamorous evenings. Moreover, the allure of the most beautiful beaches of the region is just a short distance away. Aethos Sardinia is not just a place to stay, it's an experience waiting to unfold, it's Mediterranean-inspired elegance. Your journey at Aethos Sardinia is not just a job; it's an opportunity to be a part of an exquisite narrative. We believe in fostering a workplace where your skills are valued, your growth is nurtured, and where every day presents new opportunities to excel.

Job Overview

Aethos is a reputable company in the hospitality industry, committed to providing exceptional services to our customers. As part of our continued growth and success, we are seeking a Guest Experience Agent. As the main point of contact for guests throughout their stay, the Guest Experience team member supports in leading the hotel in the pursuit of consistently exceptional service and anticipating guests' needs. The primary responsibility of the Guest Experience Agent is to greet incoming guests, provide excellent customer service, and create a safe and friendly environment for the guests.

Key Responsibilities

  • Supports the hotel in driving a guest centric culture by creating awareness and understanding among all colleagues, of the importance of the guest experience
  • Assists guests regarding hotel facilities in an informative and helpful manner
  • Responds to guest enquiries about hotel amenities, restaurants, and entertainment.
  • Seeks every opportunity to interact with our guests, ensuring the expectations of their visit are exceeded and their experience is unique and memorable
  • Regularly interacts with guests soliciting comments and feedback to determine their satisfaction with our services and facilities
  • Roams the Resort focusing on specific hotspots to assist traffic flow and directs guests to areas such as restaurants, spa, gym etc
  • Responds to situations as they arise and manages guest conflict
  • Develops and cultivates relationships within the local community which would enhance the Hotel’s ability to provide unique and compelling guest experiences
  • Provides suggestions for increasing revenue generation or for creating new revenue generation streams
  • Demonstrates a positive presence by being alert and aware of guests, presenting themselves to the highest standard demonstrating being approachable to other staff and guests
  • Achieves individual and team KPIs as set by the management team


Role Requirements

  • A proactive, enthusiastic and committed individual, with a can-do attitude who looks for opportunities to improve their performance
  • A collaborator who will support colleagues in the pursuit of team goals
  • A guest-oriented individual who is able to drive operational excellence
  • Exemplary personal presentation standards
  • Ability to proactively approach and engage with guests and staff
  • Excellent communication, customer service and influencing skills
  • Must be committed to customer service; anticipates and is proactive to customer needs
  • Flexibility to react to changing requirements in a dynamic environment
  • Ability to work under pressure and deal with stressful situations during busy periods in a dynamic resort environment
  • Ability to communicate effectively with guests and employees, some of whom may require high levels of patience, tact, and diplomacy to defuse difficult situations in the event of dissatisfaction
  • Proven work experience in similar customer facing role in a premium hospitality venue
  • Proficiency in English; knowledge of other languages is a plus
  • Must be numerate and computer literate


We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Key Skills

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