Role designation: Technical Support Engineer

Location: Sundsvall, Sweden

About us:

Infosys is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!

One of our clients is a well-known international company. For this client we are looking for a well-organized, ambitious.

Are you a hands-on IT professional with strong troubleshooting skills and a passion for helping users succeed? We’re looking for an experienced IT Support Specialist to join our team and deliver exceptional technical support across our organization.

What You’ll do:

As part of our IT-Support team, your responsibilities will include:

• Installing, configuring, and maintaining desktops, laptops, printers, scanners, and peripherals
• Diagnosing and resolving issues across Windows, macOS, Microsoft 365, and business-critical applications
• Troubleshooting LAN, WLAN, and VPN connectivity issues
• Performing preventive maintenance on IT equipment
• Managing deployment and decommissioning of IT hardware
• Providing timely, clear, user-friendly technical support
• Documenting support activities and asset movements in the ticketing system
• Escalating complex issues to specialized teams (network, systems, server)
• Following IT policies, security standards, and compliance guidelines
• Occasionally traveling (3–4 times per month within 20–30 km) to provide onsite support
• Offering secondary VIP support in line with SOPs and training

What You bring:

We’d love to hear from you if you have:

• 3–4 years of experience in IT support or a similar role
• Strong knowledge of Windows and macOS
• Hands-on experience handling hardware and software troubleshooting
• Understanding of TCP/IP, DNS, DHCP, WLAN
• Familiarity with Microsoft 365 apps (Outlook, Word, Excel, PowerPoint, Teams)
• Excellent diagnostic and problem‑solving abilities
• Strong communication skills — able to explain technical concepts clearly
• Ability to work independently and prioritize tasks effectively
• Physical ability to lift and move IT equipment (PCs, monitors, etc.)
• Fluency in Swedish and English
• Mandatory valid driver’s license

Why Join Us:

• Opportunity to work with modern technologies
• Collaborative and supportive team culture
• Growth opportunities within a dynamic IT environment