We are currently looking for an Assurance Portfolio, Project Management Support to contribute to our client's Service Delivery Management team in The Hague, Netherlands.

Key Responsibilities

Assist with the management of the Assurance Portfolio.

• Administrative responsibilities (tracking, data and tool management, data driven reporting)
• Data gathering, quality analysis and improvement,
• Maintain and improve Assurance Tracking Tool Dashboards and Boards.

Assist with the management of the project assurance intake.

• Administrative responsibilities (tracking, reporting).
• Support the assurance requirements and criteria assessment process.
• Requirements gathering, analysis and planning activities.

Assist with the monthly and quarterly reporting requirements for Services and Projects.

• Complete required status reports in project management tool.
• Complete required updates in project management tool.
• Complete project overview for monthly execution meetings with branch management.
• Maintain qualified KPIs dashboards.

Assist with the Assurance Framework (AF) management and improvement.

• Provide support in the automation of repetitive tasks within the AF.
• Propose best practices to design and optimize AF components and methods of work.

Assist with administrative requirements of the branch in regards to service delivery (purchasing, travel and meeting coordination). Liaising with management branch.

Required:

• Proven 2 years experience as a portfolio & project manager support professional or assistant Service Delivery Manager, or similar role.
• In-depth knowledge of business application technologies, platforms, and IT service management best practices.
• Proficiency in incident and problem management methodologies.
• Experience in service level management and continuous service improvement.
• Familiarity with ITIL or other IT service management frameworks.
• Proven experience in managing vendor relationships.
• Excellent communication, negotiation, and customer relationship management abilities.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

Desired:

• Experience as a Quality Assurance or Test Manager

Founded in 1997 in Brussels, UpcoMinds is a reliable IT partner specializing in Project Development, Consulting, Strategic Teaming, and R&D & Innovation.

With offices in Belgium, Greece, and Cyprus, we support organizations across Europe in delivering complex, high-impact technology initiatives. Our team of 200+ professionals operates in an agile and hybrid working model.

🔗 Learn more at: www.upcominds.com

UpcoMinds is committed to creating an inclusive working environment where all employees are treated with dignity and respect. We provide equal employment opportunities to all candidates.

Our recruitment consultants will review your CV and contact you shortly. If you do not hear from us within ten (10) working days, please consider that you have not been selected for this role.

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