Job Summary

The Assistant Manager – HR will support the HR Manager in managing end-to-end HR functions with a strong focus on retail workforce management, store operations support, and employee engagement. The role requires hands-on experience in the retail industry, managing large frontline teams, high-volume recruitment, and ensuring compliance with company policies and local labor laws. The position will partner closely with store managers and regional teams to drive people strategies that enhance employee performance and customer service excellence.

Key Responsibilities:

• Manage high-volume recruitment for retail stores including Sales Associates, Supervisors, and Store Managers.
• Coordinate with business leaders to understand store staffing requirements and manpower planning.
• Lead sourcing, screening, interviews, and selection processes.
• Ensure smooth onboarding and induction for store employees.

Retail HR Operations:

• Support day-to-day HR operations across multiple retail locations.
• Monitor attendance, leave management, and shift scheduling coordination with store teams.
• Ensure accurate employee records and HR documentation.
• Act as the HR business partner for store teams, supporting Store Managers on employee matters.
• Handle employee grievances, disciplinary actions, and conflict resolution.
• Implement employee engagement initiatives to improve retention and motivation in store teams.
• Support implementation of performance appraisal processes for retail staff.
• Work with store management to identify performance gaps and implement improvement plans.
• Assist in identifying and developing high-potential retail talent.
• Coordinate training programs for retail employees, including product knowledge, customer service, and sales skills.
• Support leadership development programs for Assistant Store Managers and Store Managers.
• Ensure compliance with company policies and local labor laws.
• Support HR audits and maintain updated employee files.
• Ensure proper implementation of HR policies across all retail outlets.
• Track HR metrics such as employee turnover, absenteeism, recruitment timelines, and training effectiveness.
• Provide HR reports and insights to management for decision-making.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Master’s degree or professional HR certification is an advantage.
• 5–7 years of HR experience with mandatory experience in the retail industry.
• Experience supporting multi-store or multi-location retail operations is preferred.
• Strong understanding of retail workforce dynamics
• High-volume recruitment experience
• Employee relations and conflict management
• Knowledge of labor laws and HR compliance
• Stakeholder management with store leadership
• Strong organizational and communication skills
• Proficiency in HRMS, HRIS and MS Office