Platform / Application Support Engineer

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Platform / Application Support Engineer responsible for supporting and maintaining a large-scale digital platform running on AWS cloud infrastructure.

The platform includes:

• Mobile applications (iOS and Android)
• React-based web frontends
• 100+ backend microservices developed in Golang
• API gateway integrations
• Identity and authentication systems
• merchant integrations ( React & PHP) across e-commerce platforms
• cloud-native infrastructure on AWS

The role involves 24×7 L2/L3 production support, troubleshooting distributed systems, supporting platform integrations, and ensuring high availability and reliability of business-critical transaction flows.

Required Skills

• Strong understanding of microservices architecture
• Experience supporting Golang-based backend services
• Knowledge of mobile application integrations (iOS / Android)
• Experience supporting React-based web applications
• Strong understanding of REST APIs and distributed systems
• Hands-on experience with AWS cloud services
• Experience with containerized environments
• Experience with CI/CD pipelines and deployments
• Experience with API gateway platforms
• Experience with identity and authentication systems
• Understanding of application security vulnerabilities and remediation practices
• Experience supporting dependency updates, security patches, and runtime upgrades
• Experience working in 24×7 production support environments
• Ability to troubleshoot complex distributed systems