JD

Key Responsibilities

- Maintain, troubleshoot, and optimize Cisco LAN/WLAN environments.

- Identify, diagnose, and resolve network issues with minimal downtime.

- Perform network performance analysis and configuration management activities.

- Conduct vulnerability assessments and ensure security baselines are adhered to.

- Provide L2 support for Incident, Problem, and Change Management processes.

- Perform root cause analysis (RCA) for repeated or major incidents.

- Escalate issues appropriately and coordinate with internal/external teams.

- Install, configure, and support routers, switches, WLCs, and access points.

- Replace or upgrade faulty hardware components as required.

- Document network configurations, troubleshooting steps, and operational procedures.

Weekend and Out of office support for planned activities .

Technical Requirements

- Strong expertise in network troubleshooting and issue resolution.

- Good understanding of CCNA/CCNP (Routing & Switching) concepts.

- Hands-on experience with Cisco IOS, IOS-XE, IOS-XR.

- Proficiency with packet analysis tools (Wireshark or similar).

- Working knowledge of Cisco wireless technologies, including WLC & FlexConnect.

- Strong switching fundamentals: VLAN, STP, VTP, HSRP, ACLs.

- Experience with static and dynamic routing (OSPF, EIGRP, etc.).

- Good understanding of DHCP, DNS, NAT, ACL, QoS, STP, LACP, VLANs.

- Ability to troubleshoot firewall and network security issues.

Preferred Qualifications

- CCNP certification or equivalent knowledge.

- Experience in medium-to-large enterprise networks.

- Familiarity with ITIL processes and documentation standards.