• Job Summary:
• Reporting to the Director, IT Operations, and working closely with IT counterparts and local leadership and
• staff teams, the Senior, Infrastructure & Network Administrator is responsible for provisioning,
• installing/configuring, operating, maintaining, monitoring, and managing systems hardware, software,
• related infrastructure and network for both cloud (Azure) and local environments at Heart & Stroke.
• While working closely with other IT Managers and technicians to engineer, develop, support and integrate
• infrastructure, applications, telecommunication and related systems, this role supports safeguarding and
• maintaining the integrity of IT systems including privacy, security, disaster recovery, and risk
• This role is also responsible for researching and recommending system enhancements and innovations
• that will improve business and support future business needs and from time to time assisting project teams
• with technical issues and helping identify technological innovations that would enhance current and future
• Heart & Stroke infrastructure and network systems

List Tasks or Duties for Each Key Accountability

Strategic Planning and Implementation

• Ensure continued alignment of Heart & Stroke technology

direction with business goals

• Provide input, documentation, and reports on information

security, disaster recovery/continuity, maintenance, and

assets

• Develop network and related architectures and solutions

based on requirements from stakeholders

• Implement and monitor policies and procedures relating to

general IT related activities

• Drive standardization and automation into all aspects of

the Heart & Stroke technology network

• Assess and recommend new technologies and best

practices for adoption

• Identify approaches that leverage our resources, reduce

costs, and provide economies of scale

Network and System Administration

• Monitor network performance and integrity

• Design and deploy functional networks in both cloud

and local environments

• Configure and install software, servers, firewalls,

routers and other network devices in both cloud and

local environments

• Automate network tasks and monitor their

effectiveness

• Suggest improvements to network performance,

capacity and scalability

• Configure, manage, and support cloud infrastructure,

applications and services (i.e., Azure, Office 365,

OneDrive, SharePoint Online)

• Design, configure and maintain backup and disaster

recovery

• Design, configure and maintain remote access

system for remote users (i.e., VPN Access, Remote

Desktop, Azure Virtual Desktop)

• Support monitoring systems (i.e., WhatsUp, SCOM)

• Work with Senior Manager of Cybersecurity to

implement, install and monitor all security systems

(i.e., access controls, MDR, penetration tests, PCI,

Defender)

• Configure, maintain, and monitor update and patch

systems and deployment systems

• Configure, manage, and support all operational

aspects of telecommunication and audio-video

systems (i.e., MS Teams phone, MS Teams meeting

rooms and conference, Logitech)

Infrastructure (cloud and local) Support

• Investigate and troubleshoot infrastructure problems

and change requests when escalated from Tier 1

• Repair and recover from hardware or software

failures

• Coordinate infrastructure support and communicate

with impacted constituencies when necessary (i.e.,

end-users, other IT team members, vendors and

third-party agencies)

• Install new/rebuild existing servers and configure

hardware, peripherals, services, settings, directories,

storage, etc. in accordance with standards and

project/operational requirements

• Research and recommend cloud and local

infrastructure improvements

Documentation

• Create clear and logical documentation, in lay and

technical terms, for current network and desktop

configuration, disaster recovery, and client setting

• Actively participate in policy formulation and

enforcement

• Maintain backup system documentation

• Maintain availability, continuity and workaround

documentation per ITIL best practices

• Create and maintain network architecture

documentation

Project and Other Duties

• Assist project teams with technical issues and help

identify technological innovations that would

enhance current and future Heart & Stroke

infrastructure and network systems

• Lead network, telecommunication and /or

technology related projects as required

• Budget planning/recommendations for network,

hardware, and software

• Function as liaison with third party technicians and

vendors when required

• Communicate with Heart & Stroke community in

technology innovations, IT policies and procedures,

and technology best practices

• Facilitate office changes in relations to IT, and/or

advise on operations and facilities issues if

necessary

Performance Metrics

Financial (revenue target, budgetary

responsibility etc.)

• NA

Non- financial (customer / donor retention, stewardship,

relationship management etc.)

• Along with other IT team members, provide a

99.9% Uptime SLA (network, applications,

access) on a national basis

• Ensure configuration standards meet the intent

and rigor for the overall safety and security (both

logically and physically) of critical system

components

• Adherence to network schedules, security and

optimization

• Maintain up-to-date applications, regulations,

asset inventory, topology documents, service

catalogues and IT standards and procedures.

Educational Requirements

• Post-secondary degree or diploma in IT, network and/or minimum of 5 years related experience required

• Azure Fundamentals, Azure Administrator Associate, Teams Administrator Associate and/or Security

Administrator Associate Certification required

• CCNA certification,

• ITIL knowledge or certification recommended

• Continuous training and certification accreditation for purposes of maintaining an acceptable level of

information security expertise necessary for configuration management

Work Experience

• Experience with expertise in implementing, managing, and monitoring an organization’s Microsoft

Azure environment, including virtual networks, storage, compute, identity, security, and governance

is required

• Experience with PowerShell, Azure CLI, the Azure portal, Azure Resource Manager templates

(ARM templates), and Microsoft Azure Active Directory (Azure AD), Azure Virtual Desktop and/or

other remote apps is required Knowledge of Cisco Meraki Solutions (include the Meraki Dashboard

and analytics), Meraki’s Wireless LAN, Switching, Security and SD-WAN an asset

• Experience with Managing Modern Desktops environment; including deploy Windows client;

manage access, compliance policies and configuration profiles; manage apps and devices is

required

• Knowledge with Windows Server workloads using on-premises, hybrid, and cloud technologies an

asset

• Experience with Microsoft Teams and Office365 is required

• Knowledge of implements and manages the operational aspects of cloud-native and hybrid data

platform solutions built with Microsoft SQL Server and Microsoft Azure Data Services, including

applying knowledge of using T-SQL for administrative management purposes an asset

Skills

• Possess good written and verbal communications skills and be able to articulate technology to business

partners and management

• Can evaluate and prioritize activities and focus staff resources aligned with business priorities in a high

volume environment

• Have a strong commitment to providing excellent and respectful customer service to variety of

stakeholders with varying degrees of technical proficiency and diverse backgrounds

• Desire to maintain technical proficiency at a high level through formal courses and self-driven learning

• Be able to embrace change and support others through times of change

• Be flexible and service, achievement, and task-oriented

• Some project management skills

Working Conditions

• Travel to other provincial offices might be required occasionally

▪ Ability to work in office and/or at special events occasionally

▪ HWOW4