Work in Sofia, Bulgaria

Recruitment process: Easy online recruitment process (phone interview)

Relocation package available

About your role:

We are looking for a Slovenian-speaking Customer Support Specialist to join the team in Sofia. In this role, you will be responsible for providing high-quality support to customers and ensuring a positive service experience. You will be the first point of contact for clients and assist them with various inquiries and issues.

What you will do:

• Handle incoming customer inquiries via phone and email

• Identify customer needs and provide appropriate solutions

• Build and maintain positive customer relationships through professional communication

• Provide accurate information using internal tools and procedures

What we’re looking for:

• Slovenian language at C2 level

• English language at minimum B2 level

• Strong communication and problem-solving skills

• Ability to multitask and work in a dynamic environment

Working schedule:

• Monday – Friday: 09:00 – 23:00

• Saturday – Sunday: 10:00 – 19:00

• Work schedule organized in shifts

Training:

• 3 weeks of training + 1 week nesting

Working model:

• Office-based (B&M) – Sofia

What you will gain:

• Salary: 3700 BGN gross

• Full-time employment contract

• Fully paid training and onboarding

• Career development opportunities

• Additional benefits including health insurance, Multisport card, transport allowance, corporate discounts, and company events

Relocation package:

• One month of free hotel accommodation provided by the employer

• Flight cost reimbursement up to 150 EUR

• Assistance in finding accommodation

• 150 EUR monthly housing allowance

Are you ready to start your international career in Bulgaria? Apply today.

We’re hiring on behalf of a leading global outsourcing company working within customer/technical support and content moderation roles in Bulgaria. You’ll sign directly with the Bulgarian employer. As Real Recruitment Solutions, we guide you through the interview process—providing details on the role, salary, and conditions—offering advice and support at every step to help you secure a job you’ll be happy with.

By submitting your application, you hereby consent, in accordance with Articles 6 and 7 of the General Data Protection Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for the purposes of current and future recruitment processes conducted by our company and by our clients. You retain the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.