System Engineer

We are seeking a

proactive and versatile System Engineer

to join a fast-paced production support team.

This role focuses on

incident management, system monitoring, and platform stability

rather than deep specialization in DevOps or Cloud.

If you are a motivated mid-level developer (2–5 years of experience) eager to

grow across different technical domains , thrive under SLA expectations, and enjoy problem-solving in a collaborative environment, this opportunity is for you

Key Responsibilities

Monitor and respond to platform alerts based on priority and SLAs

Diagnose, troubleshoot, and resolve system issues across multiple environments

Collect and analyze logs from monitoring tools

Perform root cause analysis and ensure timely resolution

Document issues, debugging steps, and solutions in ticketing systems

Documentation & Process

Maintain and update knowledge base articles in Confluence

Create clear technical procedures and standard operating procedures (SOPs)

Work closely with development, infrastructure, and operations teams

Define escalation paths and ownership for incidents

Translate complex technical issues into clear reports and actionable insights

Technical Development & Automation

Write scripts for automation, monitoring, and testing (Python, Shell, Java)

Support internal tools and platform enhancements

Contribute to small-scale feature development and system improvements

Technical Skills & Requirements

2–5 years of experience in a technical role, preferably as a developer or system engineer

Experience with

ticketing systems

(ServiceNow, JIRA) and monitoring tools (New Relic)

System administration and troubleshooting expertise (Ubuntu/Linux environments)

Familiarity with

infrastructure and orchestration tools : Kubernetes, ArgoCD, Terraform

Comfortable working across multiple technical domains

Proactive mindset and ability to work under SLA expectations

Strong communication skills; experience with Slack, Teams

Knowledge of system security and performance best practices

If you would like immediate consideration, please send me an updated CV/contact details to ****** so we can discuss further or reach out to me through LinkedIn.

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