Service Technician

Hi Professionals,

Greetings From Ampstek!!

Hope you are high in your spirits. Please stay safe.

Our client is looking for Service Technician to join a high-growth organization. If you are interested share you resume [email protected]

Role: Service Technician

Location: Cork,Ireland

Duration: Contract

Job Description:

Scope

• Provide technical support to customers via phone, chat and/or email.
• Provide high level of customer service and professionalism in accordance with Client policies, practices, and expectations
• Diagnose and troubleshoot technical issues according to Client team expectations.
• Document issues, troubleshooting steps, and resolutions in ticketing system.
• Advocate for the caller. Own the issue and facilitate technical support from the initial contact to resolution.
• Escalate unresolved complex issues to appropriate support teams.

Key Qualifications

• Excellent customer service skills
• Strong troubleshooting and problem resolution skills, with the ability to probe, isolate and diagnose problems without scripted documentation
• Excellent English-language oral and written communications skills
• Excellent telephone, chat and email etiquette
• Excellent time management and multi-tasking skills
• Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment
• Ability to maintain composure and customer-service focus in stressful situations
• Motivation and ability to work as part of a distributed team
• Conceptual understanding of IP networking and basic network troubleshooting skills
• Conceptual understanding of multi-tiered and web-based information systems architecture
• Experience providing hardware and software technical support for Macs, iOS devices
• Experience troubleshooting macOS and iOS operating systems
• Experience using an IT service management or CRM system for tracking technical support cases
• Experience using a knowledge base system

Thanks and Regards,

Sreeja.J

Talent Acquisition Executive | UK & Europe

Ampstek Services Limited

Sontraer Str. 9 60386, Frankfurt am Main, Hessen Germany

Tel - +48221857586

Email – [email protected] / www.ampstek.com

https://www.linkedin.com/in/sreeja-j-4b1279230/