Head of IT & Business Support
Kongsberg DigitalNorway16 hours ago
Full-timeInformation Technology
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About Us
Join Kongsberg Digital — Shaping the future of work with the AI-powered Industrial Work Surface.
At Kongsberg Digital, our mission is to transform the world’s most complex and asset-intensive industries through world-leading, AI-powered digital twin technology.
As a pioneer in industrial digitalization, we provide a comprehensive suite of software solutions that empower organizations to manage the full lifecycle of their assets—more efficiently, safely, and sustainably than ever before.
The industry is on the cusp of a digital revolution—and we’re leading the charge. From early adoption of AI to building trusted partnerships with some of the world’s largest industrial players, we are redefining how work gets done. With domain expertise baked into every line of code and a high-calibre team united by a clear mission, we’re not just keeping pace with change—we’re setting the standard.
As we expand rapidly across the Middle East and Africa, deepen our end-to-end offerings, and push the boundaries of AI, now is the perfect time to join a company that’s growing fast, thinking bold, and delivering real impact.
Role Overview
We are seeking an experienced Head of IT & Business Support to lead and evolve our global IT function. The role is responsible for ensuring stable, secure, and scalable IT operations while supporting strategic technology initiatives across the organization.
This position combines operational leadership, technical governance, security and compliance oversight, and IT transformation leadership. The successful candidate will manage global IT operations, oversee key platforms and vendors, support regulatory compliance, and contribute to corporate change initiatives.
The role requires a technically credible leader who can operate both hands-on and strategically, collaborating closely with executive leadership and cross-functional teams.
Key Responsibilities
IT Operations & Platform Governance
Ensure reliable and efficient IT operations across the organization.
Responsibilities Include:
Support the organization’s security posture and regulatory commitments.
Responsibilities Include:
IT Transformation & Strategic Initiatives
Support and lead initiatives shaping the company’s IT landscape, including:
Lead a distributed global IT team supporting the organization’s operations.
Responsibilities Include:
Technical & Operational Expertise
Strong Architectural Understanding Across Enterprise IT Environments, Including:
Governance & Leadership
Experience operating in regulated and multi-country environments, with the ability to:
Diversity & Inclusion
At Kongsberg Digital, we celebrate diversity and strive for inclusivity. We strongly believe that different perspectives and backgrounds drive innovation and contribute to our success. We actively promote a culture of inclusiveness that values and respects every individual, providing equal opportunities for all our employees. Together, we will create a workplace where every game-changing employee can shine and seize equal opportunities.
Note to Recruitment Agencies
KDI occasionally partners with recruiting agencies for specific roles. To ensure compliance we work with a limited number of preferred suppliers who follow an agreed process for vetting and representing KDI in the external market. KDI will not accept unsolicited candidates or be liable to pay associated fees unless terms are agreed with our Procurement team prior to any work being carried out.
Join Kongsberg Digital — Shaping the future of work with the AI-powered Industrial Work Surface.
At Kongsberg Digital, our mission is to transform the world’s most complex and asset-intensive industries through world-leading, AI-powered digital twin technology.
As a pioneer in industrial digitalization, we provide a comprehensive suite of software solutions that empower organizations to manage the full lifecycle of their assets—more efficiently, safely, and sustainably than ever before.
The industry is on the cusp of a digital revolution—and we’re leading the charge. From early adoption of AI to building trusted partnerships with some of the world’s largest industrial players, we are redefining how work gets done. With domain expertise baked into every line of code and a high-calibre team united by a clear mission, we’re not just keeping pace with change—we’re setting the standard.
As we expand rapidly across the Middle East and Africa, deepen our end-to-end offerings, and push the boundaries of AI, now is the perfect time to join a company that’s growing fast, thinking bold, and delivering real impact.
Role Overview
We are seeking an experienced Head of IT & Business Support to lead and evolve our global IT function. The role is responsible for ensuring stable, secure, and scalable IT operations while supporting strategic technology initiatives across the organization.
This position combines operational leadership, technical governance, security and compliance oversight, and IT transformation leadership. The successful candidate will manage global IT operations, oversee key platforms and vendors, support regulatory compliance, and contribute to corporate change initiatives.
The role requires a technically credible leader who can operate both hands-on and strategically, collaborating closely with executive leadership and cross-functional teams.
Key Responsibilities
IT Operations & Platform Governance
Ensure reliable and efficient IT operations across the organization.
Responsibilities Include:
- End-user computing strategy and device lifecycle management
- Endpoint management via Intune / MDM (Windows, macOS, iOS, Android)
- Governance of the Microsoft 365 platform (Exchange, Teams, SharePoint, OneDrive)
- Identity & access management using Entra ID, RBAC, and Conditional Access
- Azure platform governance, including subscriptions, workloads, and DevOps coordination
- Coordination of IT services across global locations (e.g., Norway, US, India)
- Oversight of IT service management processes including incident, problem, and request management
- Vendor management, procurement coordination, and licensing optimization
Support the organization’s security posture and regulatory commitments.
Responsibilities Include:
- Coordination and evidence ownership for SOC 2 Type II audits
- Alignment with ISO 27001 asset and control frameworks
- Endpoint security oversight including EDR/XDR
- Secure identity lifecycle and offboarding processes
- Governance of Change Advisory Board (CAB) processes
- Ownership of IT policies, documentation, and risk tracking
- Maintaining endpoint compliance and operational security controls
IT Transformation & Strategic Initiatives
Support and lead initiatives shaping the company’s IT landscape, including:
- IT separation and integration related to mergers, demergers, or carve-outs
- Azure platform and cloud governance strategy
- Identity and system separation across business units
- IT cost optimization initiatives
- Governance of AI enablement tools (e.g., Copilot)
- Executive reporting on IT transformation programs
Lead a distributed global IT team supporting the organization’s operations.
Responsibilities Include:
- Managing approximately 5–10 direct or indirect reports
- Leading roles across support, M365 administration, architecture, and coordination
- Performance management and competency development
- Collaboration with Cloud Operations, Security/CISO, Finance, HR, and executive leadership
Technical & Operational Expertise
Strong Architectural Understanding Across Enterprise IT Environments, Including:
- Microsoft 365 governance
- Azure platform fundamentals
- Endpoint management and security
- Identity-first security models and Zero Trust principles
- ITIL-based service management
- Vendor and licensing management
- Broad knowledge across cloud, infrastructure, endpoints, and SaaS
- Familiarity with CI/CD and DevOps environments
Governance & Leadership
Experience operating in regulated and multi-country environments, with the ability to:
- Translate technical controls into audit evidence
- Maintain structured operational documentation
- Govern change management and risk processes
- Manage IT budgets and cost optimization
- Communicate effectively with executive stakeholders
Diversity & Inclusion
At Kongsberg Digital, we celebrate diversity and strive for inclusivity. We strongly believe that different perspectives and backgrounds drive innovation and contribute to our success. We actively promote a culture of inclusiveness that values and respects every individual, providing equal opportunities for all our employees. Together, we will create a workplace where every game-changing employee can shine and seize equal opportunities.
Note to Recruitment Agencies
KDI occasionally partners with recruiting agencies for specific roles. To ensure compliance we work with a limited number of preferred suppliers who follow an agreed process for vetting and representing KDI in the external market. KDI will not accept unsolicited candidates or be liable to pay associated fees unless terms are agreed with our Procurement team prior to any work being carried out.
Key Skills
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