Cognizant
Deskside Support Engineer
CognizantUnited Arab Emirates1 day ago
Full-timeInformation Technology
Job Summary

Deskside engineers provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling.

Job Description

  • Provide Break-Fix and end user support activities as required.
  • Installing and configuring hardware and software components for windows work stations to ensure usability by end users
  • Troubleshoot hardware and software issues for windows workstations and mobility support/management
  • Should have practitioner level knowledge in SCCM 2012 and O365
  • Where required, provide support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices.
  • Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
  • Provide smart Hands and Feet support for Technology team on demand
  • Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
  • Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.
  • Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
  • Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.
  • Co-ordination for cable patching with Vendors or enable on demand.
  • Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site
  • Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
  • Installing and configuring hardware and software components to ensure usability by end users
  • Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
  • Experience in supporting overall manufacturing / lab IT systems and IT devices
  • Familiarity with manufacturing, lab or distribution center IT equipment
  • Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
  • Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident
  • Advanced communications skills to work with multiple teams and/or OEMs on high priority issues
  • Advanced Microsoft skills (server support, etc.)
  • Knowledge / Understanding of GMP and GxP
  • Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment
  • Strong focus on quality and attention to detail

Job Qualifications

  • Strong Analytic/Troubleshooting Skills.
  • Strong Communication Skills.
  • Strong understanding of MS Windows Operating Systems.
  • Strong working knowledge of MS Office and basic business application.
  • Strong Customer Support Skills.
  • Minimum 2 years desk side support services.
  • Basic knowledge of networks, telecom, and compute/storage.
  • Advanced knowledge of MacOS & iOS environment & administration.
  • Advanced understanding of the MacOS imaging & end-point deployment process.
  • Basic understanding of policy, user certificates and keychains design, management, and deployment.
  • Advanced knowledge of mobile device support

Education

  • Diploma or degree in IT
  • ITIL and/or any other additional certification preferred

Key Skills

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