Onsite IT Support Engineer – Executive Support (L1/L2)

Greetings from Linnk Group

Job Summary

We are seeking a proactive Onsite IT Support Engineer to deliver high-quality Level 1 and Level 2 technical support within an executive office environment. The role involves supporting end-users, including senior leadership, ensuring smooth operation of workplace technology, and providing both onsite and remote support across international offices.

Job Title: Onsite IT Support Engineer – Executive Support (L1/L2)

Location: Doha, Qatar

Contract: Yearly Renewable

Key Responsibilities

• Provide hands-on support for Windows, macOS, Microsoft 365, and mobile devices (iOS/Android).
• Troubleshoot issues related to Outlook, Teams, OneDrive, SharePoint, authentication, and MFA.
• Deliver proactive floor-walking support for meeting rooms, Teams Rooms, video conferencing, printers, and WiFi.
• Support users remotely across global offices.
• Assist with Microsoft 365 administration, including Entra ID (Azure AD), Intune, and licensing.
• Perform basic network troubleshooting (WiFi, VLAN, DHCP, DNS) and escalate when required.
• Manage device lifecycle activities such as provisioning, software installation, and replacements.

Technical Requirements

• 3–5 years of experience in IT support or system administration.
• Strong knowledge of Microsoft 365, Entra ID (Azure AD), and Microsoft Intune.
• Experience with Windows 10/11, macOS, and mobile device support.
• Good understanding of networking fundamentals (WiFi, VLAN, DHCP, DNS).

Certifications (Preferred)

• Microsoft MD-102 (Endpoint Administrator)
• Microsoft MS-102 (Microsoft 365 Administrator)
• Microsoft MS-900 (Microsoft 365 Fundamentals)

If you're ready to make a difference and contribute your expertise to our team, we want to hear from you! Please send your updated resume and the following details to [email protected]