We are guided by deep technical knowledge, achievements, and industry experience, combining them with such human values as curiosity, empathy, trust, sincerity, and respect for freedom of opinion and choice.

This defines the essence of Mychip company and helps build long-term relationships with colleagues, partners, and users.

RESPONSIBILITIES:

• Developing and implementing strategies to attract, retain, and engage VIP players;
• Leading and motivating a team of VIP campaign coordinators;
• Setting and monitoring KPIs for the VIP department and individual team members;
• Using data to understand player behavior, identify opportunities, and optimize performance;
• Managing VIP bonuses and special events to enhance player experience and loyalty;
• Managing the VIP department's budget and resources;
• Cooperating with the Customer Care VIP team;
• Providing regular reports on VIP performance to senior management.

REQUIREMENTS:

• Excellent written and verbal communication skills in English;
• At least 2 years of experience in a similar role, such as VIP Manager or Team Leader in the iGaming industry;
• Detail-oriented approach with focus on operational accuracy and process consistency;
• Data-savvy mindset with ability to interpret CRM analytics and optimize delivery;
• Creative thinker with the ability to propose ideas, conceptualize journeys, and support strategic planning with data-driven insights;
• Excellent communication and interpersonal skills;
• Ability to analyze data and make data-driven decisions;
• Strong negotiation skills to manage player expectations and offer appropriate incentives;
• A good understanding of the iGaming industry and its products;

Spanish, French, Danish, Hindi, Bengali - good to have.

THE PERKS:

Being a part of the VELI BC team is a wonderful and rewarding experience. You’ll be in an environment with an incredibly diverse team of smart, kind, and motivated colleagues in the most inspiring and collaborative office space in the capital of Poland, with access to the best tools and platforms to develop your skills and succeed in your role.

In addition, you will receive:

• Competitive compensation based on experience and qualifications;
• Career development opportunities;
• Knowledge sharing;
• Private health insurance;
• Paid sick days;
• Corporate events, parties, and activities.