UX/UI Designer

Location: Birmingham (Hybrid – 4 days office based, 1 day from home)

Contract: Full time, permanent contract (37.5 hours per week)

Salary: £35,000 to £40,000 depending on experience

Package & Benefits

• Bonus: up to 30%
• 25 days holiday plus 8 bank holidays (with the option to buy an additional 5 days)
• Hybrid working (4 days office based, 1 day from home)
• Training and development budget
• Onsite gym
• Health and wellbeing programme
• Employee and store discount

Office-based at our Birmingham Head Office; visa sponsorship is not available.

About Jewellery Quarter Bullion

We’re passionate about gold and silver investment, making it simple for customers across the UK and Europe to buy, sell, and store bullion securely.

As the UK’s leading online bullion dealer with £300m+ turnover, our brands including BullionByPost.co.uk and Gold.co.uk are trusted by thousands of investors.

You’ll join a fast-paced, specialist e-commerce business where customer experience, performance and innovation are central to our continued growth.

Role Overview

We’re looking for a UX/UI Designer to support the Head of Ecommerce in designing and improving the digital experience across our portfolio of websites.

This role sits at the centre of customer experience, conversion optimisation and product design, helping shape how customers interact with our platforms across the entire journey from landing pages through to checkout.

You will combine user research, UX thinking, visual design and data insight to identify friction points, improve usability and drive measurable improvements in conversion and customer experience.

Working closely with Marketing, Customer Services and Development teams, you will help ensure our digital platforms are intuitive, efficient and best-in-class within the bullion investment space.

This is an excellent opportunity for a junior UX/UI designer looking to take the next step into a mid-level role, with ownership of design across multiple high-traffic e-commerce websites.

Key Responsibilities

• Own the end-to-end UX and UI design of JQB websites, including user research, customer journey mapping and interface design
• Design and optimise landing pages and website experiences across multiple brands
• Work closely with Marketing, Customer Services and Development teams to identify and remove friction points within the customer journey
• Own and maintain the JQB design system within Figma
• Identify opportunities to improve conversion rate and overall customer experience
• Support the development and implementation of A/B testing initiatives to improve site performance
• Turn user insights, behavioural data and business requirements into intuitive and effective design solutions
• Ensure design consistency and high visual standards across all digital platforms

Skills & Experience

• 1–3 years of UX/UI design experience, ideally within an e-commerce environment
• Strong UX design experience using Figma
• Experience maintaining and evolving a design system
• Ability to translate user behaviour and business requirements into effective design solutions
• Strong understanding of usability, accessibility and customer journey design
• Experience working collaboratively with developers, marketers and commercial teams
• Experience with Adobe Creative Suite (desirable)
• Familiarity with Google Analytics (GA4) or other data tools (beneficial)

Why You’ll Love It Here

• A high-impact role where your work directly improves customer experience and conversion
• Opportunity to shape UX and UI across multiple successful e-commerce brands
• Close collaboration with Ecommerce, Marketing and Development teams
• A fast-paced environment where ideas can quickly turn into real improvements
• A culture built on Integrity, Agility, Ambition, Clarity and Efficiency

About You

You’ll thrive in this role if you:

• Enjoy solving customer experience problems through thoughtful design
• Are comfortable balancing creativity with data and performance metrics
• Take pride in creating intuitive, visually strong user experiences
• Are confident working collaboratively across technical and commercial teams
• Want to take ownership of design across multiple high-traffic e-commerce platforms

Ready to Apply?

If this sounds like the right opportunity for you, we’d love to hear from you. We’ll review applications and contact shortlisted candidates to discuss next steps.

Pre-employment Checks

Please note that all successful candidates will be required to complete pre-employment screening checks, which include:

• Right to work verification
• Criminal record check (DBS)
• Reference checks

For certain roles, credit or fraud screening may also be required in line with business risk and regulatory requirements.

Application Deadline 16th April 2026 (we reserve the right to close this vacancy early if the right candidate is appointed).