Job Description

Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.

At Infosys, we assure that your career will never stand still, we will inspire you to build what’s next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.

Your role

As a Technology Lead, you are an expert at contributing to different phases of the consulting lifecycle. You will be intensely involved in; you will define the problem, propose and refine the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Required

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Experience in Monitor application health and system performance across Windows and RHEL7 environments.
• Troubleshoot and resolve L2 /L3 incidents, service requests, and alerts within defined SLAs.
• Perform minor enhancements, configuration updates, and routine maintenance activities.
• Coordinate with development teams for bug fixes and release deployments.
• Conduct root‑cause analysis for recurring issues and recommend preventive actions.
• Maintain documentation for operations, procedures, and knowledge articles.
• Support deployment activities and validate post‑release stability.
• Ensure compliance with 24/7 on-call schedules and escalation protocols.
• Hands‑on L2/L3 operations, troubleshooting, and RCA.

• Preferred
• Experience supporting applications built on Windows Server and RHEL7.
• Working knowledge of .NET, PHP, and MySQL for troubleshooting.
• Familiarity with 24/7 production support, on‑call rotations, and incident management.
• Ability to analyze logs, perform root‑cause analysis, and handle performance issues.
• Exposure to monitoring tools (e.g., Nagios, Zabbix, Prometheus, or similar).
• Basic scripting capabilities (Shell, PowerShell, or Python) for automation.
• Understanding of CI/CD pipelines and deployment procedures (optional but beneficial).
• Strong communication skills for interacting with cross‑functional teams.
• Experience handling minor enhancements, configuration changes, and release validations.
• Knowledge of ITIL processes (Incident, Problem, Change Management).

Personal

Besides the professional qualifications of the candidates, we place great importance in addition to various forms personality profile. These include:

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness
• Excellent verbal and written communication skills

About Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys can help your enterprise navigate your next.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer