Job Description:

Job Title: HR Shared Services Response Centre Specialist (EMEA)

Location: Bucharest, Romania (4 days office).

Department: HR Shared Services (EMEA)

Duration: 6-month contract.

Overview:

As part of the HR Shared Services Response Centre, you will be the first point of contact for employee inquiries across EMEA, ensuring a seamless and high-quality customer experience. This role involves managing tickets, resolving queries, and escalating cases when necessary, while adhering to company policies and legislative requirements.

Key Responsibilities:

• Respond to HR-related queries (onboarding/offboarding, compensation & benefits, payroll, employee changes) via the ticketing system.
• Triage and assign inquiries to appropriate teams or escalate as needed.
• Deliver accurate and timely information using HR Knowledgebase and intranet resources.
• Maintain data accuracy through audits and quality checks.
• Promote self-service and continuous improvement initiatives.

Skills & Abilities:

• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and discretion with sensitive information.
• Proficiency in Microsoft Office; SAP/SuccessFactors knowledge is an asset.
• Experience with EMEA HR processes and hire-to-retire lifecycle.

Education & Experience:

• Bachelor’s degree in HR, Business, or related field preferred.
• 2–5 years of HR operations or shared services experience.
• HR certification (or working towards) is an advantage.