HR Specialist (Dubai) - Job Description

Experience in Fintech, Technology or Startups is preferred.

Who are we?

Rain is the most trusted cryptocurrency brokerage and custodian serving the Middle East, Turkey, and North Africa. We provide secure and compliant solutions for buying, selling, and managing cryptocurrencies. With a focus on innovation, trust, and transparency, as a major player in the crypto industry.

Rain is growing—and we’re looking for an HR Specialist to join our high-impact People team.

If you’re a detail-driven HR professional with strong knowledge of local labor regulations and a passion for building scalable people operations, this is an opportunity to join a fast-moving, mission-driven company shaping the future of finance.

Role Purpose

The HR Coordinator supports the HR team by executing day-to-day HR processes across all Rain locations. The role ensures that all employee lifecycle tasks such as onboarding, documentation, Oracle updates, payroll inputs, visa/immigration work, travel arrangements and offboarding are completed accurately, consistently, and on time. This role is operational, detail-focused, and central to delivering a reliable employee experience across Rain entities.

Scope of Responsibilities

1. Employee Lifecycle Administration

• Execute onboarding and offboarding processes end-to-end.
• Prepare and maintain employment documents (offers, contracts, amendments, letters).
• Ensure all employee data is consistently updated across all systems, payroll sheets, and trackers.
• Coordinate probation reviews, contract renewals, and internal movements.
• Ensure all HR files and employee records are accurate and in order at all times.

2. HR Operations & Systems

• Maintain Oracle/HRIS data integrity and ensure records are complete and accurate.
• Track employee changes (comp, role, reporting changes, status updates).
• Maintain and improve operational trackers (headcount, joiners/leavers, visa, documentation, leaves).
• Support audits and documentation requests from Compliance, Legal, and Finance.
• Maintain employee dashboards and analytics for monthly reporting.

3. Payroll & Benefits Coordination

• Submit validated monthly payroll inputs (new hires, changes, allowances, deductions, exits).
• Manage medical insurance tasks: onboarding, removals, claims support.
• Ensure leave data, balances, and attendance logs are accurate for payroll processing.
• Manage any payroll changes letters, such as promotion, increments and any other contractual changes.

4. Visa, Immigration & Local Compliance (UAE)

• Coordinate UAE visa and PRO processes, ensuring all documentation is complete for all entities: DIFC, ADGM
• and future entities.
• Track visa renewals, onboarding requirements, and immigration timelines.
• Ensure compliance with UAE labor and immigration standards; escalate risks early.
• Reduce PRO cost by managing visas in-house wherever possible.
• Assist with employee travel and international visa applications.

5. Employee Support & Experience

• Act as a point of contact for employee operational queries.
• Support People initiatives including engagement, internal events, and learning programs.
• Maintain SLAs for turnaround times, communication, and data updates.
• Manage and maintain a record for all office supplies, office furniture and office material (eg. onboarding material,
• caps, shirts, diaries etc).
• Manage parking and office access.

Success Metrics (KPIs)

(these guide expectations and performance alignment and must be discussed with employee at the start of the role)

Operational Accuracy

• Zero material payroll errors driven by data or process gaps.
• 98–100% HRIS data accuracy across all core fields.
• 100% document completeness per onboarding and offboarding checklist.
• Timeliness & SLAs
• All onboarding tasks completed X days before start date.
• Contracts, letters, and documentation issued within 48 hours of request unless asked otherwise.
• Employee queries responded to within 1 business day.
• UAE visa/immigration tasks completed within agreed SLA with PRO based on immigration requirements.

Compliance

• Zero missed renewals (visas, contracts, probation confirmations).
• 100% adherence to record-keeping and audit requirements.
• Efficiency
• Processes continuously updated, simplified, or automated.
• Documentation and trackers kept current with no gaps.
• Employee Experience
• Positive feedback from new joiners (onboarding survey).
• Reduced back-and-forth or rework across HR Ops tasks.
• People Skills
• Highly organized, is able to prioritize and juggle multiple tasks without compromising quality.
• Demonstrates exceptional attention to detail with consistently accurate work.
• Self-starter with the ability to work independently and proactively anticipate operational needs.
• Able to manage high-volume, time-sensitive tasks across multiple countries with consistency.
• Comfortable handling confidential information with discretion.
• Strong communicator; provides clear, timely, and professional updates to employees and stakeholders.
• Builds positive working relationships and collaborates effectively with cross-functional teams and external
• vendors.
• Customer-focused mindset with a commitment to delivering a smooth and reliable employee experience.
• Shows empathy, patience, and professionalism when supporting employees.
• Demonstrates ownership and accountability for all assigned processes and outcomes