Customer Engagement Executive - Nordic Mid‑Market ERP

Role summary

This is a pivotal role in the Nordic Mid‑Market Cloud ERP setup.

As Solution Consulting Lead, you are the leading consultant managing specific customers and defining other lead consultants are working in the same way. Delivery‑accountable beyond go‑live, owning the customer backlog and ensuring continuous value creation. The strategy is intentionally to deliver ERP projects with a narrow, well‑defined scope, and then grow the relationship through structured backlog execution and managed services.

You lead the "house consultant" setup, and secure successful projects, and lifecycle management of customers

Key responsibilities

• Own customer expansion (topline “expand”) across all mid‑market ERP clients
• Establish and lead the "house consultant" model, including governance and quality
• Define and run a high‑quality managed services approach
• Responsible for implementing solutions at customers
• Leading the team of "house consultants"
• Be delivery‑accountable for the end‑to‑end customer lifecycle after go‑live
• Lead through structure, clarity and coaching rather than operational micromanagement

What success looks like

• Customers experience continuity, trust and long‑term partnership
• Backlogs are visible, prioritized and converted into value and revenue
• A proactive service model that drives stickiness and expansion
• High structure and quality without creating bureaucracy

Experience & profile

• Strong background in consulting
• Natural “bridge builder” across delivery models and organizations
• Leadership mindset — coaching, guiding and setting direction
• Manage customer relationship being a trusted advisor
• Senior stakeholder confidence and calm authority
• Ensure to balance capacity across customers
• Experience acting as accountable owner, not just service manager
• Experience with SAP is highly advantageous
• Fluent in Norwegian/Swedish/Danish

We transform. SAP® solutions into Value

NTT DATA is recognized as a Global Top Employer in both 2024 and 2025!

Learn more about NTT DATA Business Solutions

NTT DATA Business Solutions is an international and rapidly growing IT company and one of the world's leading SAP partners. We provide everything from consulting to the implementation of SAP solutions—including operations and support. In the Nordic region, we employ approximately 600+ people based in Denmark, Norway, Sweden, and Finland.

While the world talks about digital transformation, we are actively transforming ourselves and our customers. For us, AI, AR, VR, IoT, robotics, drones, blockchain technology, and 3D printing are not just buzzwords—they are part of our reality. These exponential technologies are continuously being integrated into our solutions, and we strive to cover it all.

Position can be maintained from either of these locations:

Copenhagen, DK

Aarhus, DK

Oslo, NO

Stockholm, SE