Analyst / Specialist - ICT

We are looking for a skilled Analyst / Specialist – ICT to lead and govern the technology change management lifecycle. The role ensures that all technology changes are implemented in a controlled, compliant, and business-aligned manner, minimizing risk while maximizing value. This position plays a critical role in maintaining operational stability and enabling continuous improvement.

Key Responsibilities

• Lead and govern the end-to-end technology change management lifecycle
• Develop, implement, and enforce change management policies, standards, and frameworks
• Manage and facilitate Change Advisory Board (CAB) meetings
• Assess and approve technology change requests based on risk, impact, and readiness
• Ensure technology changes align with overall business strategy and objectives
• Oversee change impact assessments, rollback plans, and implementation schedules
• Monitor change performance, success rates, and post-implementation reviews (PIRs)
  
  

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline
• Minimum 5 years of experience in ICT operations, change management, or a related role
• Strong knowledge of IT service management and change management best practices
• Experience working with governance frameworks and structured approval processes
• Excellent analytical, coordination, and documentation skills
• Proficiency in Arabic and English (spoken and written)
• Relevant certifications (e.g., ITIL, COBIT) are considered a plus