Job Description:

As part of the Entyre Group, Pflegewegweiser is one of the fastest-growing health tech scale-ups in the Swiss market. With offices in Zurich, Berlin, and Boston and more than 500 employees, we are redefining outpatient care: tech-enabled, fast, effective, and close to people. We combine high-quality care with operational excellence, clear processes, and a modern, technology-driven organization. We believe that every person deserves to live a self-determined, dignified life at home, even when care is needed. Family caregivers provide tremendous support and deserve professional assistance, reliable structures, and genuine appreciation. This is a long-term opportunity to grow with our global team, starting with improving and automating current processes and expanding over time as we scale, add new verticals, and build more automation across the organization.

The Mission You’re the bridge between messy manual operations and sleek, automated systems. You start first by understanding the business: the workflows, the bottlenecks, the “why” behind every process. Then, armed with the right tech, you streamline, automate, and make operations run smoother than ever. This role is all about turning ideas into impact. You’ll design processes, implement solutions, and build the tools that make life easier for everyone - without waiting for perfect requirements or a roadmap from someone else. Autonomy? Absolutely. Broad ownership? Totally. What You’ll Own Analyze operational workflows across all teams (Finance, Payroll, VO, Customer Operations, etc.), identify inefficiencies, and design better processes. Implement automation, scripts, integrations, and internal tools to reduce repetitive work Build scalable solutions that work today and grow with the business Work with incomplete or evolving requirements - and turn ambiguity into action Ensure systems, workflows, and data are reliable, traceable, and future-proof Be the technical partner for operations teams and leadership, translating business needs into actionable solutions

What You Bring Process + Tech Skills:

Strong hands-on experience with automation platforms, CRMs, or operational tooling (HubSpot, Braze, Make, Zapier, n8n, etc.) Practical coding ability in JavaScript/TypeScript or Python Experience building integrations, APIs, and maintainable scripts or tools Ability to start from a business/process perspective and implement tech where it actually adds value Comfort building production-ready solutions without over-engineering

Experience & Mindset:

Good years in process automation, business systems, operations engineering, or similar roles Experience in startup or scale-up environments - thrives in fast-moving, ambiguous situations Proven track record of improving operations in dynamic, evolving workflows Strong understanding of operational processes (call centers, service teams, case handling, or complex workflows)