Key Responsibilities

• Lead end-to-end remediation initiatives across consumer and corporate banking services.
• Manage project delivery lifecycle including scoping, design, planning, execution, and closure.
• Coordinate across project squads and centralized payment/communication teams.
• Facilitate stakeholder forums, working groups, and governance meetings.
• Manage remediation documentation including program plans, risk registers, and remediation frameworks.
• Oversee preparation and validation of remediation payment files.
• Ensure compliance with regulatory and risk management frameworks.
• Provide regular reporting and updates to senior stakeholders and governance forums.

Required Experience

• Strong experience delivering remediation or regulatory programs within financial services.
• Proven project management experience across large enterprise initiatives.
• Experience working with risk, compliance, hardship, or estates management processes.
• Strong stakeholder management skills across business and technology teams.
• Experience in program governance, reporting, and risk management.

Preferred Skills

• Experience working on data remediation or customer remediation programs.
• Familiarity with analytics tools and data-driven remediation frameworks.