Travel Claims Handler

Hybrid Role - Onsite 2 times a week in Dublin 4

Key roles

The role of the Travel Claims Agent is to ensure that the claim files allocated to them are managed and assessed in a professional manner, including but not limited to: a) technical excellence including strict application of client policy wordings; b) compliance with Service Level Agreements (SLA); c) supporting Team Leader with the technical development of colleagues; and d) effective communication with claimants.

Specific responsibilities (including but not limited to)

• On-going management of the “Work Action” Log in order to identify and prioritise own workload
• Assessment of Travel Claims, in accordance with:

CPC/FSA Guidelines

Client Policy Wordings / Technical Requirements

SLAs

• Ensure for own allocated claims that files & claim records are maintained in a professional, and accurate manner
• Accurate and timely processing of any claim payments
• Performance of role in accordance with own Claims Handling Licence
• Timely referral to Team Leader where decision falls outside of personal Claims Licence
• Identification of Fraud, Recoveries and Complaints at earliest possibility, with referral to appropriate Colleague
• All Complaints to be referred to Team Leader immediately upon receipt
• Clear communication within Team and with Claimant
• Provide support to Team Leader in the technical development of colleagues (as required)
• Actively support Team Leader and Colleagues in the provision of excellent service to both Claimants and Clients, including but not limited to identification of potential operational improvements

Qualifications/skills

• APA Qualified - Must Have
• Good knowledge of Travel Insurance Products and Policy Wordings
• Good knowledge of the Claim Life Cycle
• Good analytical and numeracy skills
• Excellent attention to detail with a focus on accuracy
• IT Literate with good knowledge of Word, Excel and Notes
• Excellent communication and interpersonal skills
• Able to work independently and demonstrate personal initiative & innovation

Benefits of working for Sedgwick in Ireland

• Bike to Work Scheme
• Tax Saver Travel Scheme
• Discounted onsite Gym Membership (Dublin 4)
• Discounted onsite Montessori (Dublin 4)
• EAP – Employee Assistance Programme
• Life Cover
• PHI – Permanent Health Insurance
• Exams & Professional Membership Fees
• Professional and personal development opportunities

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function CF5 & CF6 and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.