Job Title: HR Operations Specialist – HR Shared Services (EMEA)

Location: Bucharest Romania (Work from Office)

Job Type: Contract- Initially for 6 months with possible extension

Language Requirement: Fluent in German and English (Mandatory)

Experience: 2–5 Years

Rate: 240-250 Euros/Day

Job Overview

The HR Shared Services Response Centre serves as the first point of contact for employees regarding HR-related queries. The role focuses on providing timely support, resolving employee requests, managing service tickets, and directing employees to the correct HR resources when needed. The position plays a key role in ensuring a positive employee experience and maintaining efficient HR service delivery.

Key Responsibilities

HR Service Support

Act as the first point of contact for employee HR queries across the EMEA region.

Respond to questions related to onboarding, offboarding, compensation & benefits, payroll, timekeeping, and employee data changes.

Manage and respond to employee requests through the HR ticketing system, ensuring accurate tracking and timely resolution.

Aim to achieve first-contact resolution wherever possible.

Case Management & Escalation

Review and assign employee inquiries to the appropriate HR teams or departments when required.

Identify when cases need to be redirected or escalated to HR specialists, HR business partners, talent acquisition, benefits teams, or other departments such as Finance.

Work closely with HR processing teams and subject matter experts to resolve complex queries.

Employee Support & Communication

Guide employees to HR self-service tools and knowledge resources for quick solutions.

Provide clear and accurate HR information using the HR knowledge base and internal resources.

Maintain a high level of customer service while interacting with employees.

Problem Solving & Decision Making

Identify issues and determine appropriate actions based on company policies and procedures.

Gather relevant information to support decision-making.

Escalate non-standard cases when necessary and collaborate with senior team members to resolve issues.

Operational Excellence

Deliver HR services accurately and within defined timelines.

Handle sensitive employee data with confidentiality and integrity.

Perform data quality checks and audits to ensure accuracy in HR systems.

Manage multiple priorities and maintain consistent performance under tight deadlines.

Continuous Improvement

Contribute to improving HR processes and service delivery.

Ensure updates in policies and procedures are reflected in the HR knowledge base.

Support initiatives that enhance employee experience and service efficiency.

Skills & Competencies

Fluent in German and English (mandatory).

Strong customer service and communication skills.

Ability to manage multiple tasks and priorities in a fast-paced environment.

Strong attention to detail and organizational skills.

Ability to handle conflicts and resolve employee issues professionally.

Self-motivated with the ability to take initiative.

Strong knowledge of Microsoft Office (Word, Excel, PowerPoint).

Experience with HR systems such as SAP or SuccessFactors is an advantage.

Understanding of the hire-to-retire employee lifecycle within EMEA region.

Education & Experience

2–5 years of experience in HR Operations, HR Shared Services, or a similar HR support role.

Experience supporting employees and managers in an HR environment.

Bachelor’s degree in Human Resources, Business Administration, Organizational Behavior, or related field preferred.

HR certification or professional accreditation is a plus.