About Us:

Paula’s Choice, a global skincare leader founded in 1995, empowers individuals to define beauty on their own terms through science-backed products. Our mission comes to life through four core values that guide our actions, decisions, and impact:

• Build Trust: We set the standard for skincare, transparency, and shared knowledge.
• Be Bold: We lead through innovation and by challenging the status quo.
• Act with Kindness: We operate with respect and care—for our customers, colleagues, and the planet.
• Create Community: We believe in the power of connection—whether educating customers, supporting each other, or giving back, we grow stronger together.

About the Region:

Our Southeast Asian headquarters is located in Singapore, and currently manages Singapore, Malaysia, Indonesia, Thailand, Philippines and India. Our channels include not only our own DTC platform, but also marketplaces such as Lazada, Shopee, Amazon, Zalora as well as an offline presence in Unity Pharmacies and Sephora Stores.

About Our Culture:

We’re a rapidly growing entrepreneurial team that thrives on change, prioritizing a culture of feedback and inclusivity. Our culture encourages continuous learning and is fueled by connection, curiosity, and cross-functional collaboration.

Paula’s Choice is also committed to diversity! Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We hope you agree. If you share our values and our enthusiasm for empowering people to achieve their own definition of beautiful, Paula’s Choice could be a wonderful fit for you.

About the Role:

The People & Culture Community Operations Specialist will play a key role in supporting end-to-end HR operations and office administration across Southeast Asia (SEA). The role reports to the HR Director SEA and is responsible for ensuring smooth HR processes, a compliant and efficient workplace, and a positive employee experience through strong operational execution and engagement initiatives.

This role will be based in Singapore.

Key Responsibilities

1. HR Support

SEA Talent Acquisition

• Provide end-to-end HR support across SEA markets, including job postings, candidate sourcing and shortlisting, candidate communication, and interview coordination.
• Partner closely with hiring managers to ensure a smooth and efficient hiring process.
• Maintain accurate and up-to-date recruitment records, and support the preparation of onboarding documentation for new hires.

Employee Benefits & Insurance Management

• Manage relationships with insurance vendors across SEA for medical and employee benefits programs.
• Oversee enrollments, renewals, and claims processes while ensuring cost efficiency through regular market benchmarking.
• Identify and recommend optimal benefits solutions aligned with company and market practices.

New Employee Onboarding

• Deliver a seamless onboarding experience by preparing onboarding schedules, coordinating with stakeholders, and ensuring timely completion of all onboarding activities.
• Support new hires’ integration into the organization, ensuring a positive first-day experience.

HR Compliance & Statutory Processes

• Support compliance with local employment laws, statutory requirements, and HR policies across SEA markets.
• Work closely with payroll providers to review payroll reports, validate data accuracy, and ensure timely and compliant payroll processing across SEA markets.
• Assist in managing statutory claims and reimbursements, including but not limited to:
• National Service (NS) claims
• Maternity and paternity claims
• Government-supported family care and childcare-related claims
• Ensure timely and accurate documentation and submission of all statutory requirements.

Leave Management

• Administer and maintain the leave management system, including onboarding new employees to the system.
• Handle day-to-day leave tracking, reporting, and queries.
• Ensure proper offboarding processes, including leave reconciliation and system updates.

2. Office Administration

Office Administration & Relocation

• Lead all office administration responsibilities, including managing the handover of the current office and preparation for relocation to the new office
• Coordinate vendors, office branding, logistics, and operational requirements to ensure a smooth and timely transition.

Workplace Management

• Maintain a well-organized, safe, and welcoming office environment.
• Oversee common areas, office supplies, pantry management, and overall workplace upkeep.
• Ensure a positive visitor experience aligned with company standards.

Operational & Administrative Support

• Manage office mail, shipping, and deliveries, ensuring efficient handling and distribution.
• Oversee office fire and safety procedures, including coordinating fire drills, maintaining compliance with safety regulations, and liaising with building management on emergency protocols.

3. Employee Engagement & Culture

• Organize and execute employee engagement initiatives and events to strengthen company culture and team connectivity across hybrid and remote teams.
• Support People & Culture programs focused on employee experience, including wellness, inclusion & belonging, and community-building initiatives.
• Coordinate logistics for meetings, training sessions, and company-wide events (virtual and in-person), including scheduling, materials preparation, and catering.
• Assist in employee recognition programs, milestone celebrations, and engagement surveys.
• Send personalized birthday greetings and support thoughtful employee touchpoints.
• Support internal communications by drafting announcements, maintaining People & Culture content on internal platforms, and sharing key updates.
• Assist with travel arrangements and support special projects as required.

4. Additional Responsibilities

• Undertake other duties and projects as assigned by the reporting manager.

Requirements & Qualifications

Experience & Education

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum 3–5 years of relevant experience in HR operations, office administration, or a combined HR & operations role.
• Experience supporting multi-country SEA markets is highly preferred.

HR & Operational Expertise

• Strong understanding of HR processes, including recruitment coordination, onboarding, employee lifecycle management, and HR administration.
• Basic understanding of employment laws and statutory requirements in Singapore and Malaysia; willingness to learn and gain exposure to other SEA markets.
• Hands-on experience managing employee benefits, insurance, and vendor coordination.
• Experience administering leave management systems and HRIS platforms.

Project & Office Management Skills

• Proven ability to manage office operations and coordinate vendors effectively.
• Experience in handling office relocation is an advantage.
• Strong organizational skills with the ability to manage multiple priorities and timelines.

Communication & Interpersonal Skills

• Excellent written and verbal communication skills, with the ability to interact effectively across all levels of the organization.
• Strong stakeholder management skills, with a proactive and service-oriented mindset.

Personal Attributes

• Detail-oriented, organized, and highly dependable.
• Proactive, resourceful, and able to work independently with minimal supervision.
• Positive attitude with a strong focus on employee experience and culture building.
• High level of integrity and ability to handle confidential information with discretion.

Technical Skills

• Proficient in Microsoft Office (Excel, PowerPoint, Word) and HR systems.
• Experience with collaboration and communication tools (e.g., Slack, Teams) is an advantage.

Why You’ll Love it Here:

• Work on a regional stage with a cult-favourite global brand.
• Be part of a passionate, collaborative, and creative team.
• Shape stories that inspire confidence, self-care, and empowerment.
• Thrive in a fast-moving, dynamic environment where your ideas matter.

Do you recognise yourself in the description above and do you enjoy working in a dynamic and collaborative work environment? Then we’d love to get to know you and hopefully welcome you to join our enthusiastic team soon (yes we move fast, also in our recruitment!). We look forward to receiving your Curriculum Vitae. Please note that only shortlisted candidates will be contacted.

If you would like further information about this vacancy please contact Radhika Jain, HR Director SEA via [email protected].