Project Manager

PROJECT MANAGER - RETAIL APPLICATIONS

Role Overview

This role sits within the Singapore Tech and Digital Solutions team, focusing on the delivery of technology services across applications and infrastructure. The position is responsible for driving projects initiated by Global, Regional, and Local stakeholders, ensuring successful execution through strong coordination with internal IT teams, vendors, and business leaders.

Strong stakeholder management and communication skills are critical to navigate cross-functional collaboration and deliver outcomes in a fast-paced environment.

Key Responsibilities

Project & Service Delivery

• Take full ownership of assigned projects, ensuring delivery within agreed timelines, budget, and scope.
• Coordinate with internal teams and external vendors/consultants to execute projects effectively.
• Manage local and regional service providers to ensure quality and timely delivery.
• Provide regular updates to management on progress, risks, and key challenges.
• Support hypercare phases and transition completed projects to support teams.
• Lead key initiatives such as new boutique site setup and hardware replacement projects.

Security & Risk Management

• Drive remediation of security risks identified through internal and external assessments.
• Communicate identified risks to business stakeholders and escalate where necessary.

Operational Support

• Support broader TDS team initiatives and ad-hoc activities as required.

Requirements

• Minimum 5+ years of experience in Project Management and/or Service Delivery Management, with exposure to production infrastructure and application support.
• Prior experience in IT management or IT consulting is preferred.
• Proven experience delivering IT projects and managing vendors or consultants.
• Experience working in MNC or retail environments is mandatory.

Technical Skills & Knowledge

• Strong understanding of IT infrastructure and retail applications.
• Familiarity with network and communication technologies, including:
• Router, switch, wireless controller, access point
• Call manager, video conferencing appliances
• General knowledge of network, server, collaboration, and security technologies.
• Exposure to IT security tools and practices.

Core Competencies

• Strong stakeholder management and communication skills, with the ability to engage retail teams, office users, and vendors.
• Well-organised, proactive, and quick to learn.
• Ability to manage multiple priorities and resolve issues with a positive, solution-oriented mindset.
• Solid service management and project management capabilities with a proven track record.
• Strong problem-solving, design, and testing skills with a focus on delivering quality outcomes.
• Able to perform effectively under pressure while maintaining high standards.