Customer Service Representative

The Chevron Business Support Center (BASSC), located in Buenos Aires (Puerto Madero), Argentina, is accepting online applications to join the Buenos Aires Downstream Service Center Team. In addition to providing Downstream services support, the more than 1000 professionals that work at BASSC, provide expert information technology, human resource, finance, procurement, and solutions to Chevron partners around the globe.

Buenos Aires Downstream Service Center, provides back office and customer service support to the North America (US and Canada) and Latin America Retail, Aviation, Commercial & Industrial, Lubricants and Chemicals businesses.

 

Chevron is accepting online applications for the Customer Service Representative position.

Responsibilities for this position may include but are not limited to:

• Handles customer inquiries and purchase orders received via email.
• Reviews and validates order requirements before confirming with the customer and entering sales orders into the system.
• Provides all necessary information and documentation to stakeholders (planning, logistics, etc.) to ensure timely product delivery.
• Upon product dispatch from the plant, processes billing after verifying pricing and applicable fees.
• Monitors the entire order lifecycle, making any required changes in the system and managing communications based on business needs, customer requests, or sales team input.
• Addresses customer complaints by identifying issues and implementing effective solutions.
  
  

The AMR Oronite CSR manages the entire ordering and billing process—from receiving and validating customer purchase orders, entering sales orders into the system, and providing stakeholders with the required documentation, to tracking the order lifecycle through product dispatch and final invoice processing. Additionally, the CSR addresses customer complaints by identifying issues and implementing effective solutions.

Required Qualifications

• Minimum of a diploma qualification or currently pursuing relevant studies
• At least two years of relevant work experience
• Preferably experienced in managing customer expectations and providing accurate advice, including delivery locations and available facilities
• Ideally experienced in handling and facilitating short-notice or emergency orders
• Familiarity with working alongside Credit departments to ensure timely order clearance
• Strong team player with the ability to work independently and confidently make sound decisions
• Proven ability to meet deadlines and consistently deliver the required level of service
  
  

Relocation Options: 

Relocation will not be considered within Chevron parameters. 

International Considerations: 

Not considered.