Technical Support Engineer (L1)

About us

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

If you’re looking for a place to grow, make an impact, and work with people who care, we’d love to meet you!

About the Role

As a Technical Support Engineer, you will be the first point of contact for customers, resolving product and technical issues while ensuring a smooth trial and ongoing experience. You’ll support deployments, manage server environments, and troubleshoot software and configuration challenges across Windows and Linux systems. This role offers hands-on exposure to networking, web technologies, and database management, empowering you to drive operational excellence while collaborating with customers and internal teams.

What you will do

• Resolve product-related and technical queries via email and screen sharing sessions;
• Investigate and troubleshoot software defects, configuration issues, and environmental bottlenecks;
• Act as a technical advisor for new customers during their product evaluation phase to ensure a successful trial experience;
• Support customers with the remote installation, updates, and maintenance of TestRail Server instances;
• Assist users in navigating complex setups involving various server environments and web technologies.

Must haves

• Minimum 2 years of experience in a technical support role;
• Excellent written and verbal English communication skills;
• Hands-on experience managing both Windows and Linux servers;
• Strong understanding of networking and web technologies;
• Self-motivated and driven by performance metrics to achieve individual and team targets;
• Availability for rotating schedules to support customers 24/5.

Nice to haves

• Degree in Computer Science or a related technical field;
• Knowledge of SQL or database administration;
• Understanding of the software testing lifecycle and development processes;
• Proven track record of exploring new tools and troubleshooting complex software stacks.

Perks and Benefits

• Professional growth

Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps

• Competitive compensation

We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities

• A selection of exciting projects

Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands

• Flextime

Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.