Senior Product Manager (B2B/B2C)

Role Overview

We are looking for a Senior Product Manager with deep experience in the eGift Card / digital prepaid / rewards industry to lead the evolution of Bamboo Card’s B2B and B2C platform ecosystem.

This role will own the product strategy, roadmap, and execution for our internal admin platform and external client portal, ensuring a seamless experience for both operational teams and enterprise customers.

You will work cross-functionally with engineering, design, operations, analytics, and commercial teams to build scalable solutions that support our growing global digital rewards infrastructure.

The ideal candidate combines strong technical product thinking with a customer-first mindset, and is comfortable operating in a fast-growing and evolving environment.

Key Responsibilities:

Product Strategy & Ownership

• Own the vision, strategy, and roadmap for Bamboo Card’s B2B/B2C platform, including internal admin tools and external client portals.
• Lead the development and optimization of Content Management Systems (CMS), Inventory Management, and Pricing Management systems supporting digital prepaid products.
• Ensure product initiatives align with company growth objectives, operational scalability, and customer needs.

Platform Scaling & Performance

• Design and implement solutions to scale the platform infrastructure, ensuring high availability, performance, and reliability.
• Collaborate with engineering teams to maintain a robust, scalable architecture capable of supporting global reward distribution.

Security & Compliance

• Work closely with technology and security teams to maintain strong security protocols and compliance standards for financial and digital prepaid products.
• Ensure the platform meets data protection, fraud prevention, and operational security requirements.

Customer Experience & Insights

• Maintain a customer-centric approach, serving both internal operational users and external clients.
• Implement analytics tracking across all product features to understand user behavior, identify friction points, and drive data-informed product decisions.

Competitive & Market Research

• Conduct ongoing competitive analysis within the eGift card, prepaid, loyalty, and rewards ecosystem.
• Identify industry trends, emerging technologies, and opportunities to enhance Bamboo Card’s product offering.

Cross-Functional Leadership

• Collaborate with engineering, design, operations, analytics, marketing, and customer success teams to deliver high-quality product releases.
• Translate business requirements into clear product specifications and development priorities.

Metrics & Data-Driven Decision Making

• Define and track product KPIs and performance metrics.
• Build dashboards and reporting frameworks to monitor platform performance, user engagement, and operational efficiency.

Execution & Delivery

• Ensure on-time delivery of product milestones, including roadmap planning, UAT, product launches, and iterative improvements.
• Manage the product lifecycle from discovery to delivery and optimization.

Required Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related technical field
• MBA or advanced degree is a plus
• 6–10 years of product management experience, preferably in digital prepaid, eGift cards, loyalty platforms, or fintech ecosystems
• Strong experience in the eGift card or digital rewards industry is required
• Proven experience managing B2B and B2C platforms

Technical & Product Skills

• Strong technical understanding of frontend, backend, DevOps, and QA processes
• Experience working with APIs and scalable platform architectures
• Familiarity with analytics tools such as Google Analytics, Mixpanel, or similar
• Experience with AWS or cloud-based infrastructure

Product Tools

• Experience with Figma, Miro, or similar tools for prototyping and product design
• Experience with product management tools such as Jira, Confluence, and Productboard

Preferred Experience:

• Experience with inventory management or ERP systems such as:
• SAP
• Microsoft Business Central
• Katana
• Experience working in digital marketplace platforms, fintech products, or reward fulfillment platforms

Ideal Candidate Profile:

• Deep understanding of the global eGift card and digital rewards ecosystem
• Strong analytical and problem-solving mindset
• Comfortable working in fast-moving environments with ambiguity
• Passionate about building customer-centric digital platforms
• Ability to bridge business, product, and technical stakeholders

Benefits & PerksWork-Life Balance:

• 22 working days of annual vacation leave plus bank holidays
• Comprehensive Advanced Medical and Dental Insurance
• USD 1,000 annual learning allowance for accredited professional development
• Quarterly team socials to strengthen collaboration and culture
• Welcome lunches to celebrate new team members

Equal Opportunity

Bamboo Card is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.