Job Summary

We are seeking a highly experienced Senior Network Engineer (L2) to manage and support enterprise and cloud-based network infrastructures in a 24x7 global support environment. The role requires strong expertise in troubleshooting complex network issues, leading critical incidents and ensuring high availability and performance across hybrid environments.

Responsibilities

• Manage and resolve network incidents and service requests via ServiceNow within defined SLAs
• Act as a Subject Matter Expert (SME) and lead critical incident calls with customers and vendors
• Perform advanced troubleshooting and break-fix support across LAN, WAN, SD-WAN, and cloud networks
• Conduct Root Cause Analysis (RCA) and implement preventive measures
• Ensure end-to-end ownership of issues in a high-pressure, SLA-driven environment
• Drive process improvements and ensure adherence to operational standards
• Mentor and provide technical guidance to junior engineers
• Perform testing, validation, and periodic audits
• Maintain high levels of customer satisfaction and service quality
• Collaborate with global teams in a Follow-the-Sun support model

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 8 years of experience in network engineering
• Strong expertise in Routing & Switching (BGP, OSPF, EIGRP, MPLS, QoS)
• Hands-on experience with Cisco (ASR, ISR, Catalyst, Nexus) and Cisco Meraki
• Experience with SD-WAN (Cisco Viptela)
• Knowledge of AWS/Azure networking and hybrid cloud integration
• Experience with F5 Load Balancers
• Strong troubleshooting skills with tools like Wireshark