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AI-Powered Job Summary
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The career you thought only existed in London – without the noise, chaos, commutes, or high rent.
No hierarchy, just growth.
Everyone starts at the same level. No senior hires. No tech background needed, just ambition and curiosity.
Side by side, not top down.
From Day One, you’ll sit with the people who run the business – and it’ll stay that way.
Work hard, pay hard.
Earn more and way faster than anyone else in your field. Your growth is entirely up to you.
Support Technician
Everyone at Halo starts here.
As a Support Technician, you’ll be the first point of contact for customers who need help using Halo. You’ll ask the right questions to understand the issue, investigate what’s happening, and guide customers through the solution.
At the start, you’ll work closely with experienced mentors who will support you through each case. As your confidence grows, you’ll begin solving issues more independently and building a deep understanding of how Halo works.
This role develops your technical skills, product knowledge, and problem-solving ability, forming the foundation for progression into other roles across the business.
And This Is How We Do It
Sports Team Mentality
We’re not a “family” – families are unconditional. We’re a high-performing sports team. We hire and develop people to become future stars and aren’t afraid to make changes if someone isn’t pulling their weight. You start in a cohort so you learn together, push each other, and raise the standard from day one. We all win together.
The Office Matters
Sure, we’re flexible, but if you’re not in the office, you’ll miss the spark that built Halo from the ground up. Collaboration is essential and it is to your benefit to come in every single day. At Halo, there has yet to be one person to receive external training. All knowledge is picked up from peers, and it’s the collaborative nature of our office that allows our best people to develop exceptionally fast.
Long-Term Impact
Every decision we make today is with the bigger picture in mind. We’re playing the long game, building something that lasts, and we want to work with people who share that vision.
Own Your Path
Don’t expect a manager to tell you what to do next. You’re trusted to figure that out. If that sounds daunting, that’s okay. It’s also exciting – because the only limit to what you can achieve here is your imagination.
Boundaries Don't Exist
You might find yourself collaborating across different teams, picking up new skills, and moving to wherever you can make the biggest impact. We don’t believe in rigid roles or fixed departments – flexibility is essential.
Travel
Some roles include travel to customer sites across the UK and occasionally abroad. We arrange and cover travel, pair you with experienced teammates, and make sure visits add real learning and impact.
Titles Don't Define You
The most senior leaders work shoulder-to-shoulder with new joiners. Because titles don’t matter – your contribution does. From Day One, your opinions and ideas are heard. You’ll have direct access to decision-makers, and your ideas can shape the future.
Where Work Meets Play
We give our all because we care, but we also know how to switch off. With our own bar, pool table, table tennis, and regular team events, work rarely feels like work. Everyone is at a similar stage in life, with shared passions and interests – the energy is simply contagious. It’s this collective drive that pushes us to perform at our best every day.
DevOps & Cyber Security
After gaining a strong foundation in Halo’s platform, you may progress into DevOps and Cyber Security.
In this pathway, you will support the delivery of new features and product improvements while helping to maintain the reliability, performance and security of our global SaaS platform. You’ll contribute to deployment processes, optimise cloud environments, strengthen configurations and identify potential vulnerabilities as the product evolves.
Working close to the platform itself, you’ll help ensure that new functionality is released efficiently, operates at scale and remains secure for customers worldwide.
This pathway suits technically minded problem-solvers who are interested in systems, security and how software performs in real-world environments.
Key Skills
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