Customer Services Project Manager

Our Company

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

What You’ll Do

The Customer Services Project Manager is responsible for leading service delivery at assigned customer accounts for Cloud Onboarding, Cloud Data Migrations, and infrastructure engagements (installations, upgrades, expansions, relocations, data migrations, BAR implementations, and deinstallations).

The Customer Services Project Manager is responsible for applying industry-standard Project Management principles and Teradata technical Best Practices to lead engagements.

The Customer Services Project Manager establishes a record-of-reference project plan, including project timeline, communication plan, resource plan, risks and mitigation

The Customer Services Project Manager leads Project teams and manages deliverables from cross-functional teams, communicates ongoing status and decisions to Customers, and ensures resource availability as per the agreed timeline.

This position is a salaried position and requires weekend and work outside regular business hours. Project Managers lead multiple projects concurrently and work remotely from a virtual home-based office.

Location: Virtual

Travel: 5-10%

Who You’ll Work With

You will report into the EMEA PMO Manager. The Global Customer Services (GCS) PM aligns and manages resources including Customer Teradata and Data Center teams, the Teradata Account Team, Service Experience Managers, Global Support Organization (GSO) Teradata Change Control, Teradata Engineering, Teradata Cloud Operations, BAR/DTU Consulting, Consulting COE’s, and 3rd-Party Service Providers.

What Makes You a Qualified Candidate

• 7 years’ experience in computer technology or related fields
• Project management and technology thought leadership
• Strong Project Management skills – Reporting, Risk Management, Documentation, communication, decision-making, leadership
• Proficient in the use of Microsoft Office components, in particular MS-Project
  
  

What You’ll Bring

• PMP Certification
• Project Management Office (PMO) Certification and/or Experience
• Ideally demonstrated knowledge of Teradata Solution products through a combination of experience and Teradata Certifications (client software, networking, host operating systems, and utilities)
• Experience with Teradata infrastructure, client software/utilities, networking, and O/S would be preferred
• Arabic language skills would be beneficial
  
  
  
  

Why We Think You’ll Love Teradata

We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.

Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. ​ We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.