Riverside Natural Foods Ltd. (Home of MadeGood)
IT Security & Operations Specialist
Riverside Natural Foods Ltd. (Home of MadeGood)Canada13 hours ago
InternshipEngineering
Join Riverside Natural Foods Ltd., a $300 million+ Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO. We value teamwork, humility, respect, ownership, adaptability, grit, and fun.

We’re on an ambitious mission to double our business by 2027, and we need talented individuals like you to help us reach new heights. At Riverside, you’ll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will guide us through the rugged terrain – and yes, it will get rough. But that’s what makes the journey worthwhile.

So, lace up your boots and let’s tackle the climb together.

You can learn more about us at www.riversidenaturalfoods.com.

Position

Job Description

IT Security & Operations Specialist

Department

Business Transformation & Technology

Reporting To

Information Security Manager

Last Revised

March 3, 2026

Approved By

Ning Dong

The Opportunity

As a family owned and led company, Riverside Natural Foods (“Riverside” or the “Company”) has the freedom to pursue our founders’ vision of being a values-based and purpose driven food company that puts people first – our employees, our consumers, our partners, and our communities. Our purpose of “inspiring a healthier and more compassionate world” starts within our four walls and extends well beyond them to include everyone we can positively impact through our products, our business, and our relationships.

Continued rapid growth, fueled by our focus on building a bigger, more capable, more productive, and more responsible business, has created the opportunity to add an IT Security & Operations Specialist role.

Position Summary

The IT Security & Operations Specialist supports Riverside’s cybersecurity operations and selected IT administration activities. This role is responsible for monitoring and responding to security events, administering key Microsoft security controls, supporting phishing and awareness programs, and helping maintain secure identity, endpoint, and collaboration environments. The role also provides hands-on support for selected IT operational processes, including user lifecycle management, endpoint administration, and coordination with Infrastructure and Helpdesk teams. Success in this role requires strong judgment, attention to detail, and the ability to balance security priorities with day-to-day operational support.

Primary Responsibilities

  • Monitor SIEM, EDR, and other security tools for suspicious activity and security alerts.
  • Investigate and respond to security incidents, including containment, eradication, and recovery efforts.
  • Conduct root cause analysis and maintain detailed incident documentation.
  • Track and manage Incident and Change Request SLAs.
  • Coordinate and execute phishing simulation campaigns and report on outcomes.
  • Ensure end users complete mandatory cybersecurity awareness training and track compliance metrics.
  • Provide appropriate phishing response actions, including analysis of spam/phishing emails, reporting, and taking corrective action.
  • Implement and maintain security controls, including MFA, encryption, Data Loss Prevention (DLP), and endpoint protection.
  • Assist the Information Security Manager with cybersecurity projects and new security implementations or improvements.
  • Maintain accurate documentation of policies, procedures, risk assessments, and incident reports.
  • Administer and support the Microsoft 365 environment, including core security controls, user administration, Exchange Online, SharePoint, and Teams.
  • Manage and maintain Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and user access management to ensure secure and reliable operations.
  • Administer endpoint management solutions such as Microsoft Intune for device provisioning, patch management, software deployment, and security policy enforcement.
  • Support identity and access management by configuring Microsoft 365, Microsoft Entra ID, MFA, and SSO integrations while ensuring compliance with IT security policies.
  • Deliver the IT security components of the user onboarding and offboarding process, ensuring secure access provisioning and deprovisioning.
  • Collaborate with IT Infrastructure and Helpdesk teams to strengthen cybersecurity operations and overall IT resilience.
  • Support continuous improvement initiatives related to cybersecurity posture and compliance.
  • This is a full-time, 100% on-site role that requires frequent travel to Riverside locations within the GTA.
  • This role sometimes involves working outside regular hours for projects, routine system updates, or IT emergencies.
  • Other duties as required.

Reporting Relationships

  • This position reports to the Information Security Manager.
  • This position does not have direct reports.

Qualifications

  • Post-secondary diploma or degree in Information Technology, Cybersecurity, Computer Science, or related field.
  • 3 to 5 years of combined experience across IT support, systems administration, and cybersecurity.
  • At least 1 year of hands-on experience in security operations, security administration, or incident response.
  • Experience working in a Microsoft-centric environment, including Microsoft 365, Intune, Windows Server, and identity/access management.
  • Strong understanding of incident response processes and vulnerability management principles.
  • Experience implementing security controls such as MFA, DLP, encryption, and endpoint protection.
  • CompTIA Security+ certification strongly preferred.
  • Microsoft Security Certification strongly preferred.
  • TCM Security Certification is an asset.
  • Strong problem-solving skills with attention to detail and accuracy.
  • Demonstrates professionalism, sound judgment, and a service-oriented approach.
  • Strong organizational skills with the ability to manage multiple priorities effectively.
  • Strong verbal, written, and interpersonal communication skills.
  • Demonstrated ability to work effectively with cross-functional teams to resolve complex issues.
  • Able to work independently and collaboratively in a fast-paced environment.
  • Takes initiative, follows through on commitments, adapts well to change, and contributes effectively in a hands-on environment.
  • Able to regularly move throughout both office and production areas.
  • Must have a valid driver’s license and reliable transportation.

Please note this role as a new vacancy.

Salary Range: $90,000 CAD - $95,000 CAD

Please note this role is an existing vacancy.

Salary Range: $90,000 CAD - $95,000 CAD

At Riverside, we are committed to transparency and fairness in our compensation and job posting practices. The range above reflects the target compensation for the position at the time of posting. Exact compensation will be determined based on experience, skill set, education, and training, as well as other organizational needs, while balancing internal equity.

What We Expect

  • Values-led: You’ll be a member of a thoughtful and compassionate team that prioritizes respect, teamwork and resourcefulness along with a good dash of fun. Sometimes, even making granola bars is hard, and life’s too short to take ourselves so seriously that we don’t enjoy the journey.
  • Unparalleled experiences and opportunities: We’re still determining who we are and what we can be. Help us shape what this organization will look like and what we’ll offer the world, into the future. This means rolling up your sleeves and sometimes building the process – fast! – while employing it. At Riverside, progress occasionally means proceeding imperfectly, and we’re okay with that, as long as we’re staying true to our values and learning and improving along the way.
  • Access to everyone: We’re a flat organization with few silos which means you’ll have full access to everyone from our founders to our production staff. Even when employees dress up, they wear steel-toed shoes. So don’t be shy. Speak up, share your ideas and go places you normally wouldn’t – like the plant, or the boardroom.
  • Personal development: We’ll support and empower you to chart your own path and reach any heights you set for yourself. Career paths at Riverside are carved by the people walking on them, not dictated by leaders. Count on us to give you the training and tools to grow and progress.
  • Gratitude: As a growing business, we can’t always offer formal recognition like awards programs, but we do show our true gratitude and appreciation. At Riverside, we’re all in this together and we value you.
  • Be a Riverside Brand Ambassador: Stay relentlessly close to our consumers and represent the brand in every interaction, decision, and deliverable. Bring the consumer voice into your work by protecting product quality, availability, and experience, acting early when standards slip, and delivering consistent value that earns trust, advocacy, and long-term brand love.

What We Offer

  • Values-led: We don’t cut corners or step on anyone or anything on our way to our summit. There is no winning at all costs here. Every step you take must align with our values, no compromises.
  • Courageous determination: As a family-run, rapidly growing business, we are often challenged to find ways to deliver that aren’t obvious or easy. You must be willing to try, ask and answer challenging questions, test and learn, turn over every stone, keep moving forward and help us find a way through. Resourcefulness and grit will be your constant companions at Riverside and will serve you well.
  • Humility: We’re a small (but growing) fish in a sea of whales and sharks. We know the products we offer are some of the healthiest and most sustainable, but we don’t brag about it, and know we have a steep path ahead. We pride ourselves in being respectful and supportive of others while shining brightly through our innovative, high-quality products. There isn’t one superstar at Riverside. We take turns leading the way as we climb to the summit.
  • Continuous improvement: As a learn-as-we-go organization, we rely on each other to continuously improve everything we touch to make it better, more efficient, more sustainable, and more endearing to customers, consumers, employees, vendors, partners and the community. We own our mistakes and learn from them as we wind our way to the top.

Wait! There’s more!

  • Immerse yourself in our comprehensive benefits program, with Riverside taking care of the costs!
  • RRSP matching or 401k matching for an empowered financial journey
  • Eligibility to participate in Riverside's Profit Sharing Plan
  • Join Employee-Led Resource Groups (ERGs) championing mental health, sustainability, diversity, women, and LGBTQ+ rights
  • Develop your career further through our Riverside University program and with our Tuition Reimbursement Program
  • An open concept work environment that embodies our Values

How To Apply

If you have the commitment to excellence, the energy, the attitude and experience we need, then please submit your resume to careers(AT)riversidenaturals.com with the job title you are applying for in the subject line or click the apply button!

Riverside Natural Foods Ltd. is committed to providing an inclusive and accessible environment for everyone. If you have a disability and require accommodation in the interview process, please let us know when you apply. We thank all applicants for their interest; however, due to volume, please note that only candidates selected for an interview will be contacted.

Disclaimer: As part of our recruitment process, we may use technology-assisted tools, including automated systems, to support the review and assessment of applications. These tools do not make final hiring decisions. All decisions related to screening, interviewing, and selection are made by our Talent Acquisition and hiring teams.

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