Desktop Support Engineer

Job Description:

Role & Responsibilities:

We are looking for a skilled Desktop Support Engineer to provide hands-on technical support for end-user systems and IT infrastructure.

Key Responsibilities include:

• Troubleshooting, repairing, and resolving issues related to Windows laptops/desktops, iPhone, Android, and Mac devices.
• Strong hands-on hardware troubleshooting experience with Dell, HP, and Lenovo systems.
• Support for printer hardware and managed print services.
• Software break-fix, system reimaging, and hard drive recovery.
• Handling IMACD tasks – Installation, Moves, Additions, Changes, and Decommissioning.
• Backup and restore of user data and systems administration activities.
• Provide hands-and-feet support to Service Desk and Remote Support teams.
• Assist in Incident & Problem Management processes.
• Full ownership of assigned tickets until resolution.
• Categorize, prioritize, and track incidents via ticketing systems.
• Maintain IT asset inventory and perform monthly asset verification.
• Manage spare parts inventory and disposal processes.
• On-call support after working hours when required.
• Adhere to SLA timelines for response and resolution.
• Support special projects such as OS migrations, PC refresh, and mass deployment.
• Configure Wi-Fi, email (Outlook), and mobile devices.
• Provide Hands & Feet support for Network and Wintel teams—knowledge of Cisco routers, LAN switches, servers, and data center equipment.
• VIP & Executive user support.
• Raise purchase requests and follow up on technical POs.

✅ Requirements

• Minimum 2 years as Desktop Support Technician supporting 500+ corporate users.
• Strong knowledge of Microsoft Office 2016 & Office 365 apps.
• Strong experience with Windows OS (7/10) installation & troubleshooting.
• Hands-on experience with desktops, workstations, notebooks, printers, and mobile devices.
• Good expertise in antivirus, encryption, and general software support.
• Broad IT knowledge: Networks, Servers, Telecom fundamentals.
• Strong understanding of Mac OS, iPad, iPhone, etc.
• Ability to troubleshoot VPN issues.
• Knowledge of A/V equipment and meeting room setups.
• Experience with imaging/re-imaging systems.
• Understanding of Windows domain, Active Directory, NTFS permissions, remote support tools.
• Strong customer service and communication skills across all user levels.
• Ability to multitask and resolve issues with urgency.
• Must clear BGV (Background Verification) as per client policy.
• Hands-on experience with Lenovo, Dell, and HP business devices.

🎓 Education

• Bachelor’s degree in Computer Science, Engineering, or equivalent (preferred, not mandatory).