Desktop Support Engineer
HCLTechSingapore22 hours ago
Full-timeRemote FriendlyInformation Technology, Engineering +1
Track This Job
Add this job to your tracking list to:
- Monitor application status and updates
- Change status (Applied, Interview, Offer, etc.)
- Add personal notes and comments
- Set reminders for follow-ups
- Track your entire application journey
Save This Job
Add this job to your saved collection to:
- Access easily from your saved jobs dashboard
- Review job details later without searching again
- Compare with other saved opportunities
- Keep a collection of interesting positions
- Receive notifications about saved jobs before they expire
AI-Powered Job Summary
Get a concise overview of key job requirements, responsibilities, and qualifications in seconds.
Pro Tip: Use this feature to quickly decide if a job matches your skills before reading the full description.
Job Description:
Role & Responsibilities:
We are looking for a skilled Desktop Support Engineer to provide hands-on technical support for end-user systems and IT infrastructure.
Key Responsibilities include:
- Troubleshooting, repairing, and resolving issues related to Windows laptops/desktops, iPhone, Android, and Mac devices.
- Strong hands-on hardware troubleshooting experience with Dell, HP, and Lenovo systems.
- Support for printer hardware and managed print services.
- Software break-fix, system reimaging, and hard drive recovery.
- Handling IMACD tasks – Installation, Moves, Additions, Changes, and Decommissioning.
- Backup and restore of user data and systems administration activities.
- Provide hands-and-feet support to Service Desk and Remote Support teams.
- Assist in Incident & Problem Management processes.
- Full ownership of assigned tickets until resolution.
- Categorize, prioritize, and track incidents via ticketing systems.
- Maintain IT asset inventory and perform monthly asset verification.
- Manage spare parts inventory and disposal processes.
- On-call support after working hours when required.
- Adhere to SLA timelines for response and resolution.
- Support special projects such as OS migrations, PC refresh, and mass deployment.
- Configure Wi-Fi, email (Outlook), and mobile devices.
- Provide Hands & Feet support for Network and Wintel teams—knowledge of Cisco routers, LAN switches, servers, and data center equipment.
- VIP & Executive user support.
- Raise purchase requests and follow up on technical POs.
✅ Requirements
- Minimum 2 years as Desktop Support Technician supporting 500+ corporate users.
- Strong knowledge of Microsoft Office 2016 & Office 365 apps.
- Strong experience with Windows OS (7/10) installation & troubleshooting.
- Hands-on experience with desktops, workstations, notebooks, printers, and mobile devices.
- Good expertise in antivirus, encryption, and general software support.
- Broad IT knowledge: Networks, Servers, Telecom fundamentals.
- Strong understanding of Mac OS, iPad, iPhone, etc.
- Ability to troubleshoot VPN issues.
- Knowledge of A/V equipment and meeting room setups.
- Experience with imaging/re-imaging systems.
- Understanding of Windows domain, Active Directory, NTFS permissions, remote support tools.
- Strong customer service and communication skills across all user levels.
- Ability to multitask and resolve issues with urgency.
- Must clear BGV (Background Verification) as per client policy.
- Hands-on experience with Lenovo, Dell, and HP business devices.
🎓 Education
- Bachelor’s degree in Computer Science, Engineering, or equivalent (preferred, not mandatory).
Key Skills
Ranked by relevanceReady to apply?
Join HCLTech and take your career to the next level!
Application takes less than 5 minutes