IT & Business Systems Administrator

Position Summary

On Site Personnel is seeking a highly organized, hands-on IT & Business Systems Administrator to manage and support our company’s IT infrastructure, systems, and day-to-day technical operations. This individual will serve as the primary point of contact for all IT-related matters, ensuring the reliability, security, and efficiency of our systems across multiple offices.

This role requires a proactive problem-solver who can handle both technical support and operational tasks, including system administration, cybersecurity, equipment management, backend software support, and light marketing/creative assistance.

Key Responsibilities

IT Systems & Infrastructure

• Administer and manage Microsoft 365 environment (user setup, permissions, email security, spam/quarantine monitoring, OneDrive/SharePoint sync issues)
• Maintain and troubleshoot network connections, internet, and Wi-Fi systems
• Install, configure, and support computers, printers, scanners, and other devices
• Serve as the main point of contact for all internal IT support and issue resolution
• Coordinate with external IT vendors when necessary

Cybersecurity, Backup & Risk Prevention

• Implement and manage cyber risk prevention strategies to protect company systems and data
• Monitor and filter spam, phishing, and malicious email attacks
• Manage and maintain antivirus, anti-malware, and endpoint protection systems
• Ensure proper data backup procedures, including regular testing of backups and recovery processes
• Prepare, implement, and continuously update IT emergency response and disaster recovery plans
• Educate staff on basic cybersecurity awareness and best practices

User & Access Management

• Create, maintain, and deactivate user accounts and access permissions
• Keep secure and up-to-date records of usernames, passwords, and system access credentials
• Manage and track software licenses and renewals to ensure compliance
• Monitor system usage and enforce IT policies

Equipment & Inventory Management

• Maintain a complete and accurate inventory of all IT equipment and assets
• Track assignment, condition, and lifecycle of devices (laptops, desktops, phones, etc.)
• Procure and set up new equipment as needed
• Coordinate repairs, replacements, and upgrades

Systems & Operational Support

• Set up, maintain, and troubleshoot time clock systems (including connectivity and syncing issues)
• Manage and support phone systems and alarm/security systems
• Provide support for internal business software and ensure proper functionality
• Learn and become an expert in the company’s internal software systems to diagnose and troubleshoot backend issues
• Act as the liaison between staff and software vendors for issue resolution

Administrative & Creative Support

• Assist with printing, ordering, and preparing marketing materials (brochures, business cards, posters)
• Utilize tools such as Canva and Adobe for basic design and edits
• Support basic website content updates when needed
• Coordinate with vendors for printing, internet, and office services

Required Qualifications:

• 3+ years of experience in IT support, system administration, or similar role
• Strong knowledge of Microsoft 365 administration
• Experience with network setup, troubleshooting, and device management
• Familiarity with cybersecurity tools, antivirus, and email filtering systems
• Ability to quickly learn and troubleshoot internal and third-party software systems
• Ability to troubleshoot hardware, software, and connectivity issues independently
• Strong organizational skills with the ability to manage multiple systems and priorities

Preferred Qualifications:

• Experience with time clock systems and workforce management tools
• Knowledge of VoIP phone systems and office security/alarm systems
• Familiarity with Canva, Adobe, or basic design tools
• Experience working in a multi-location or staffing environment
• Basic understanding of domain management and hosting
• Fluency in English & Vietnamese is a plus

Key Competencies:

• Problem-solving and critical thinking
• Strong attention to detail and organization
• Ability to work independently and take ownership
• Effective communication with both technical and non-technical users
• Proactive and solution-oriented mindset

Compensation & Benefits:

• Salary Range: $65,000 – $80,000 annually (based on experience)
• Health, dental, and vision benefits
• Paid time off and holidays
• Opportunity for growth within a rapidly expanding organization