About us:

As a comprehensive solutions provider, Lunar Rails specializes in a diverse range of areas relating to digital assets. Our team of seasoned experts seamlessly navigates the ever-evolving digital landscape to deliver cutting-edge solutions that drive success and offer professional services to businesses located globally.

About the role:

Provide reliable frontline IT support while building system knowledge and operational understanding of the business.

Please complete a brief online assessment, which will help us gain a better understanding of your working style and strengths in a practical context. Kindly note that completing the assessment is required to be considered for this opportunity.

https://app.testgorilla.com/s/5rcrdlq0

Responsibilities:

User & System Support

• Provide first-line IT support across core systems and tooling (MacOS, Google Workspace, Notion, Slack, etc)
• Support users on-site and remotely across multiple time zones
• Manage user setup, access, roles and permissions in line with defined policies
• Support onboarding and off-boarding of staff and devices
• Install, configure and support workstation hardware, software, printers and phones
• Provide basic user guidance and support on approved tools and systems

Operational Administration

• Assist with application rollouts, upgrades and troubleshooting
• Support local office networks, VPN endpoints and connectivity infrastructure
• Ensure operating systems and applications are kept up to date in line with security and performance standards
• Maintain clear documentation of systems, issues and resolutions

Process, Security & Improvement

• Follow defined IT and security procedures, escalating complex or high-risk issues to the IT Service Lead
• Ensure security standards and policies are applied in day-to-day IT work
• Support compliance and ISO-related activities under guidance
• Contribute to continuous improvement of IT processes, documentation and tooling
• Test and provide feedback on new tools and technologies where appropriate

Skills & Experience

Required

• Bachelor’s degree in IT, Computer Science or a related field (or equivalent experience)
• Hands-on experience providing IT support in a MacOS and SaaS-based environment
• Familiarity with:
• Mac OS environment
• Google Workspace administration
• Common collaboration tools (eg Slack, Notion)
• Basic networking concepts
• Strong troubleshooting, problem-solving and communication skills
• Ability to work independently within defined procedures and escalate appropriately for security, automation or governance-related matters
• Willingness to learn and develop in a regulated, technology-driven business
• Ability to work flexible hours to cover EU timezone

Preferred / Nice to Have

• 2 years experience in a similar IT support or junior systems role
• Exposure to professional IT certifications (or interest in pursuing them)
• Basic awareness of cryptocurrency and blockchain concepts

Benefits & Perks

• Flexible working hours with hybrid WFH
• Comprehensive compensation packages
• A brand-new modern office near Dubai Marina
• Monthly team lunches, and a very healthy team events budget