Network Systems Delivery

• Creates high level plans, rules, and designs for networks and technology systems needed to support the business.
• Makes plans for networks and communication systems, sets service level agreements, and organizes the network infrastructure to meet these agreements.
• Oversees networking and infrastructure projects, identifies and reduces risks, ensures projects are completed on time and with good quality, and ensures resources are used effectively.
• Negotiates agreements for network services, diagnoses issues, and takes action to improve service delivery.
• Develops and implements strategic plans for network infrastructure aligned with company goals and objectives.
• Provides visionary leadership to guide the evolution of network infrastructure to meet future business needs.
• Oversees execution of large-scale network infrastructure projects, ensuring alignment with strategic objectives and business requirements.
• Ensures projects are delivered on time, within budget, and to the highest quality standards.
• Establishes project governance frameworks and ensures adherence to best practices.
• Drives continuous improvement and innovation within the network infrastructure domain.
• Evaluates emerging technologies and trends to enhance network capabilities and performance.
• Optimizes existing infrastructure to improve efficiency, scalability, and reliability.
• Communicates project status, risks, and outcomes effectively to stakeholders at all levels.
• Leads and develops a high-performing team of network engineers and project managers.
• Ensures the team is equipped with the necessary skills and resources to succeed.
• Identifies, assesses, and mitigates risks associated with network infrastructure projects and operations.
• Develops and maintains strategic relationships with key vendors and partners.
• Negotiates contracts and service level agreements (SLAs) to ensure optimal service delivery and value.
• Monitors vendor performance and addresses issues proactively.
• Develops disaster recovery plans, tests recovery procedures, and ensures that the network and infrastructure meet all agreed performance targets and service levels.
• Keeps track of the ICT market to evaluate new technologies such as cloud computing, SaaS, and data analytics for organizational value.
• Supervises professional, technical, and support staff engaged in related duties.

Communication / Documentation Skills

• Ability to clearly explain technical concepts to both technical and non-technical stakeholders.
• Proficiency in creating accurate and accessible documentation for projects and procedures.
• Skilled in negotiating with vendors and resolving conflicts to ensure project success.
• Communicates project status, issues, and recommendations to senior management and stakeholders clearly and concisely.
• Ability to draft comprehensive and effective RFPs, RFQs, and similar documents to support vendor selection and project execution.

Problem Solving Skills

• Capable of leading and guiding the team to resolve complex network infrastructure problems.
• Able to resolve internally escalated issues effectively.

Qualifications & Experience

• 15+ years of experience, with at least 7 years in a leadership or managerial role.
• Significant experience in network infrastructure management.
• Bachelor’s or Master’s degree in Computer Science, Computer Information Systems, Information Systems Management, Computer Engineering, or a related field.
• PMP (Project Management Professional) certification or equivalent is a plus.

Technical Skills & Expertise

• Experience with routing and switching, including protocols such as TCP/IP, OSPF, and BGP.
• Skilled in using monitoring tools to oversee network performance and optimize efficiency.
• Ability to diagnose and resolve network issues promptly.
• Knowledge of capacity planning methodologies to ensure scalability and performance.
• Understanding of disaster recovery planning and implementation.
• Experience managing relationships with network hardware/software vendors and service providers.
• Familiarity with cloud computing and integration of cloud services into network infrastructure.
• Knowledge of virtualization technologies such as ACI, NSX, SD-WAN, and SD-Access.
• Knowledge of VPN technologies including IPSec, DMVPN, GRE, and GETVPN.
• Proficiency in wireless networking (802.11 standards, wireless controllers, RF management, SSID configuration, wireless security, tunneling, and encryption).
• Proficiency in LDP, L3VPN, L2VPN, VPLS, AToM, CsC, Inter-AS, MPLS-TE, and FRR.
• Expertise in BGP and MP-BGP for routing and traffic management.