Salt are partnering with a global enterprise organisation and are looking for an HR Operations Specialist to join their EMEA HR Shared Services function.

Location: Bucharest, Romania

Start: ASAP

Duration: 6 Months

About the Role

This role sits within a centralised HR Service Centre that supports employees across the EMEA region. You’ll act as the first point of contact for all HR-related enquiries, resolving queries directly, directing cases to the right teams, and ensuring employees receive accurate and timely support throughout the hire‑to‑retire lifecycle.

It’s a fast-paced, people-focused position offering exposure to multiple HR disciplines including onboarding, benefits, payroll coordination, HR systems, and workforce administration.

Education & Experience Required

• 2–5 years’ experience in HR Operations or a Shared Services environment
• English & German speaking
• Previous experience providing direct support to employees and people leaders
• Degree in HR, Business, or related field preferred
• Professional HR accreditation (or working towards one) is beneficial

Key Responsibilities

• Provide first‑line HR support across core HR topics including onboarding, offboarding, employee data changes, benefits, and payroll inputs
• Triage incoming requests, allocating tickets to the correct teams or escalating when required
• Maintain detailed case updates within the ticketing system, aiming for first-contact resolution
• Collaborate with specialist teams and HR partners on more complex employee matters
• Use internal knowledge tools and guidance documents to deliver consistent and compliant answers
• Handle sensitive information with discretion and protect data confidentiality
• Analyse issues to identify root causes and propose solutions to reduce repeat queries
• Support service quality checks, audits, and continuous improvement efforts
• Promote employee self-service by guiding users towards appropriate HR resources and tools
• Contribute to process updates and ensure changes are reflected in internal knowledge repositories

Skills & Abilities

• Strong customer service orientation with excellent verbal and written communication
• Able to prioritise multiple tasks in a high-volume environment
• Comfortable working in a fast-changing, growth-oriented organisation
• High attention to detail with strong organisational skills
• Proactive, solutions-driven mindset with the ability to identify process improvements
• Demonstrates resilience, integrity and a commitment to high-quality service delivery
• Experience supporting multiple EMEA markets across the employee lifecycle
• Confident using Microsoft Office (Word, Excel, PowerPoint)
• Experience with HRIS platforms (SAP/SuccessFactors advantageous)

Apply now to find out more.