-
View all jobs
Description
About Us:
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.
Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!
The Role:
As an RNG Technical Support Engineer (L2) at ARRISE, your primary responsibility is to provide exceptional customer service and technical assistance to Operators and Account Managers. You will troubleshoot and resolve technical issues related to product bugs, reports, and game issues, aiming to ensure customer satisfaction and minimize downtime through effective solutions.
Reporting to the Support Shift Lead during your shift and the Support Team Lead directly, you will play a crucial role in maintaining the operational efficiency of our services.
Primary Responsibilities:
About Us:
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide. Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success. To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.
Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!
The Role:
As an RNG Technical Support Engineer (L2) at ARRISE, your primary responsibility is to provide exceptional customer service and technical assistance to Operators and Account Managers. You will troubleshoot and resolve technical issues related to product bugs, reports, and game issues, aiming to ensure customer satisfaction and minimize downtime through effective solutions.
Reporting to the Support Shift Lead during your shift and the Support Team Lead directly, you will play a crucial role in maintaining the operational efficiency of our services.
Primary Responsibilities:
- Customer Support: Respond promptly and professionally to customer inquiries and support requests.
- Issue Resolution: Identify, troubleshoot, and resolve technical issues faced by Operators or their clients.
- Guidance: Provide step-by-step instructions to customers for resolving technical problems.
- Collaboration: Work with cross-functional teams, such as developers or product managers, to escalate and resolve complex issues.
- Documentation: Document and track customer interactions, issues, resolutions, and follow-up actions using ticketing systems or CRM software.
- Research: Conduct research to provide accurate and up-to-date solutions to customers.
- Knowledge Update: Stay current with trends, technologies, and updates related to supported products or services.
- Product Testing: Assist in product testing, bug tracking, and provide feedback to the development team.
- Peer Support: Help peers with day-to-day tasks and professional development by sharing knowledge.
- Additional Duties: Perform other duties as delegated by the Support Manager, Head of Support, or the Employer.
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Experience: Proven experience in technical support, customer service, or a related role.
- Skills: Strong problem-solving and analytical skills, with the ability to diagnose and resolve technical issues.
- Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical individuals.
- Tools: Proficiency in using ticketing systems, CRM software, and other support tools.
- Technical Knowledge: Familiarity with hardware, software, operating systems, and networking concepts. Basic programming or scripting knowledge is a plus.
- Work Style: Ability to work independently and as part of a team in a fast-paced environment. Strong time management and organizational skills.
- Monitoring Skills: Familiarity with tools like Grafana, Kibana, Zabbix, Prometheus, and Icinga. Understanding of KPIs, metrics, and log analysis tools such as ELK, Graylog, or Splunk. Basic knowledge of incident management processes and tools like ITIL, Jira, or ServiceNow.
- Database Skills: Proficiency in RDBMS like Oracle, MySQL, PostgreSQL, Microsoft SQL Server, or SQLite. Strong SQL skills and familiarity with NoSQL databases. Basic knowledge of database security, governance, and compliance.
- API Skills: Understanding of API design principles, security practices, and testing tools like Postman.
- Network Skills: Knowledge of network topologies, protocols, and components. Proficiency in configuring network devices and resolving network issues. Understanding of network security principles and practices.
- International Team: Join a successful international team focused on excellence in product development.
- Flexible Work: Opportunity to work in the office or remotely.
- Compensation: High-level compensation with regular performance-based reviews.
- Benefits: Paid vacation and sick leaves, individual health insurance coverage, gym membership, and a referral program for employees.
Key Skills
Ranked by relevance
c
ha
sql
ai
ui
nat
excel
esp
crm
security practices
network security
product manager
postgresql
sql server
prometheus
grafana
postman
oracle
sqlite
server
splunk
scala
nosql
mysql
unity
itil
jira
elk
ips
eop
aci
pan
toc
Related Jobs
3 roles aligned with this opportunity
View Job Details
Related
Cloud Backend Engineer - Adobe Cloud Platform
2026-06-10
Full-time
Not Applicable
Germany
Software Development
Engineering
View Job Details
Related
Software Engineer
2026-05-28
Full-time
Not Applicable
France
Software Development
Engineering
View Job Details
Related
Backend Engineer - Remote
2026-05-28
Full-time
Not Applicable
France
Software Development
Engineering
Login to Apply
- Posted
- Dec 17, 2024
- Type
- Full-time
- Level
- Mid-Senior
- Location
- Ukraine
- Company
- ARRISE powering Pragmatic Play
Industries
Software Development
Categories
Other
Related Jobs
3 roles aligned with this opportunity
View Job Details
Related
Cloud Backend Engineer - Adobe Cloud Platform
2026-06-10
Full-time
Not Applicable
Germany
Software Development
Engineering
View Job Details
Related
Software Engineer
2026-05-28
Full-time
Not Applicable
France
Software Development
Engineering
View Job Details
Related
Backend Engineer - Remote
2026-05-28
Full-time
Not Applicable
France
Software Development
Engineering