Sr Software Engineer (Backend) - GenAI
UberUnited States22 hours ago
Full-timeEngineering, Information Technology
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About The Role
Uber's Customer Obsession (CO) org is hiring Senior Software Engineers to help build and scale one of the world's largest AI-powered customer engagement platforms . Our systems power millions of real-time interactions across web, mobile, chat, voice, and video for riders, eaters, merchants, couriers, and support agents worldwide.
You'll work at the intersection of state-of-the-art AI and Uber's production-grade engineering infrastructure to deliver conversational assistants that are personalized, empathetic, and human-like-while staying aligned with Uber's business policies and compliance requirements. This is a high-visibility opportunity to shape the next generation of customer assistants and ship products that make a measurable impact at global scale.
What You'll Do
We're looking for a technically strong, product-minded engineer with experience building chatbots and customer-facing systems. You'll design and deliver scalable, reliable, and maintainable conversational experiences by combining LLM prompting , Uber's assistant-building platforms, and robust backend services.
In This Role, You Will
Basic Qualifications
Uber's Customer Obsession (CO) org is hiring Senior Software Engineers to help build and scale one of the world's largest AI-powered customer engagement platforms . Our systems power millions of real-time interactions across web, mobile, chat, voice, and video for riders, eaters, merchants, couriers, and support agents worldwide.
You'll work at the intersection of state-of-the-art AI and Uber's production-grade engineering infrastructure to deliver conversational assistants that are personalized, empathetic, and human-like-while staying aligned with Uber's business policies and compliance requirements. This is a high-visibility opportunity to shape the next generation of customer assistants and ship products that make a measurable impact at global scale.
What You'll Do
We're looking for a technically strong, product-minded engineer with experience building chatbots and customer-facing systems. You'll design and deliver scalable, reliable, and maintainable conversational experiences by combining LLM prompting , Uber's assistant-building platforms, and robust backend services.
In This Role, You Will
- Own and operate customer-facing systems that influence the support experience for millions of users
- Drive end-to-end execution: identify ecosystem changes needed across Uber engineering, align stakeholders, build consensus, and deliver production-ready implementations
- Build and scale full-stack systems that embed AI into real customer workflows and solve distributed systems challenges under heavy traffic
- Help reduce issue resolution from minutes to seconds by improving automation quality, reliability, and user experience
Basic Qualifications
- BS degree or higher in Computer Science or a related field (or equivalent practical experience)
- 5+ years of industry experience as a Software Engineer building scalable, highly available platforms
- Expertise with large-scale distributed systems (e.g., Kafka) and cloud platforms ( AWS, GCP, Azure ) and proven track record leading the delivery of production-grade systems (deployment, monitoring, reliability, on-call readiness, incident learning)
- Proficiency in at least one: Golang, Scala, or Java and comfortable with scripting in JavaScript and/or Python
- Strong experience with microservices and gRPC/REST API design, including defining durable interfaces and platform standards
- Excellent cross-functional communication skills: crisp design docs, architecture reviews, stakeholder alignment, and technical decision-makings
- Experience with machine learning, GenAI, and/or LLM-based systems
- Prior work building conversational assistants or chatbot platforms
- Familiarity with dialog management systems (e.g., Google Dialogflow , Amazon Alexa )
- Familiarity with multi-channel integrations (e.g., WhatsApp, SMS, Slack )
Key Skills
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