Technical Support Engineer ID54393

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE
As a Technical Support Engineer , you will be the first point of contact for customers, resolving product and technical issues while ensuring a smooth trial and ongoing experience. You’ll support deployments, manage server environments, and troubleshoot software and configuration challenges across Windows and Linux systems. This role offers hands-on exposure to networking, web technologies, and database management, empowering you to drive operational excellence while collaborating with customers and internal teams.

WHAT YOU WILL DO
- Resolve product-related and technical queries via email and screen sharing sessions;
- Investigate and troubleshoot software defects, configuration issues, and environmental bottlenecks;
- Act as a technical advisor for new customers during their product evaluation phase to ensure a successful trial experience;
- Support customers with the remote installation, updates, and maintenance of TestRail Server instances;
- Assist users in navigating complex setups involving various server environments and web technologies.

MUST HAVES
- Minimum 2 years of experience in a technical support role ;
- Excellent written and verbal English communication skills ;
- Hands-on experience managing both Windows and Linux servers ;
- Strong understanding of networking and web technologies ;
- Self-motivated and driven by performance metrics to achieve individual and team targets;
- Availability for rotating schedules to support customers 24/5.

NICE TO HAVES
- Degree in Computer Science or a related technical field;
- Knowledge of SQL or database administration;
- Understanding of the software testing lifecycle and development processes;
- Proven track record of exploring new tools and troubleshooting complex software stacks.

PERKS AND BENEFITS
- Professional growth: Mentorship, TechTalks, and personalized growth roadmaps.
- Competitive compensation: USD-based pay with education, fitness, and team activity budgets.
- Exciting projects: Modern solutions with Fortune 500 and top product companies.
- Flextime: Flexible schedule with remote and office options.

Meet Our Recruitment Process
It includes main stages:
Application→Coding Challenge→Video Interview→Technical Interview or Interview with the Hiring Manager(s).
Each step helps us understand your skills and overall fit.
If it’s a match, you’ll receive an offer.