Network Engineer (AV & Field Support)

Location: Multiple sites across NSW, Australia (Sydney, Parramatta & other listed locations)

Employment Type: Project-based / Contract

Work Authorization: Candidates must have full working rights in Australia

Job Overview:

We are looking for a skilled Network Engineer with Audio-Visual (AV) experience to support a large-scale dispatch project across multiple locations in NSW, Australia. The ideal candidate should have hands-on experience in IT infrastructure, AV setups, and field support operations.

Key Responsibilities:

• Install, configure, and troubleshoot network devices and IT infrastructure
• Provide support for AV equipment and modern meeting room setups (Teams, Cisco, MTR devices)
• Handle desktop, laptop, printer, and peripheral hardware issues
• Perform break-fix support and replace defective parts
• Support Microsoft Teams Rooms (MTR) devices such as Crestron and Lenovo ThinkSmart Hub
• Assist in cabling, HDMI setup, and AV troubleshooting
• Use ITSM tools for ticketing, tracking, and issue resolution
• Coordinate with remote teams via calls/video when required

Required Skills & Experience:

• Basic understanding of MTR devices (Crestron, Lenovo ThinkSmart Hub)
• Knowledge of audio and video equipment troubleshooting
• Hands-on experience in desktop support and network troubleshooting
• Strong knowledge of Windows 10 & Windows 11 environments
• Experience with installation and maintenance of IT hardware and peripherals
• Familiarity with ITSM tools and processes

Preferred Certifications:

• MCSE / MCP (Windows OS)
• CompTIA A+ Certification

Tools & Equipment (Mandatory):

• Wired keyboard & mouse
• HDMI cable (long)
• Basic screwdriver kit
• Windows laptop with HDMI port
• Mobile phone (for coordination/video calls)
• USB drive (for flashing MTR devices/NUCs)

Compliance & Background Verification (Mandatory):

Candidates must be willing to undergo background verification and provide:

• Highest qualification certificate
• Experience letters from last 2 employers
• Government-issued ID
• Police Clearance Certificate (PCC)
• Valid work permit / visa copy

Additional Requirements:

• Strong troubleshooting and problem-solving skills
• Ability to work across multiple locations
• Willingness to comply with security clearance and confidentiality agreements

Project Locations:

Multiple sites across NSW, Australia, including:

Sydney, Parramatta, Newcastle, Wollongong, Coffs Harbour, Wagga Wagga, Dubbo, and other regional locations.