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Do you have 5+ years of experience as a UX Expert with a strong background in user research and service design? Apply now for a long-term, near-site contract opportunity for a European public sector client in Brussels.
Requirements:
- 5+ years as a UX Consultant, UX Researcher, or Digital Communicator
- Expertise in responsive design for web applications and high-fidelity prototyping using tools such as Figma or Invision
- Strong command of user research methodologies, including usability audits, heuristic evaluations, and field studies
- Solid understanding of accessibility standards (WCAG 2.1/2.2) and tools like NVDA or WAVE
- Technical proficiency in web standards (HTML, CSS, XML), SEO, and version control using GIT
- Familiarity with Agile development principles and Atlassian tools (Jira, Confluence, Bitbucket)
- Knowledge of Drupal (10x, 11x), Europa Component Library (ECL), and JavaScript frameworks (React, Vue) is highly advantageous
- Experience with the Erasmus+ or European Solidarity Corps programmes is a significant asset
- Soft skills: Excellent verbal and written communication, data-driven decision-making, and the ability to coach/mentor teams while building trusted business relationships
- Languages: English (fluent)
Job Description:
- Facilitate participatory design, design sprints, and conversational design sessions to align with organisational goals
- Lead quantitative and qualitative research, including user requirements gathering, task flows, and synthesis of web analytics
- Design and execute usability studies, surveys, and field studies to inform data-driven decisions
- Develop UX writing and communicate strategic visions from an end-user perspective
- Bridge the gap between business units and development teams to ensure technical implementation meets user requirements
- Provide service design expertise and transfer UX knowledge across the organisation through coaching and mentoring
- Participate in technical working groups and progress meetings to report on UX findings and implementation status
Key Skills
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