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Responsibilities
- Responsible for tracking and processing the status of system deposit and withdrawal transactions
- Responsible for the adjustment and processing of customers' wrong currency deposits
- Cooperate with the distribution and processing of market and other activities
- Statistics and collation of daily system operation data
- Resolve customer issues and complaints in a professional and timely manner
- Analyse customers' feedback to understand areas for improvement
- 2-5 years related working experience
- Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage
- Bachelor degree or above, accounting, finance, economics and other related majors
- Working experience in trading market, third-party payment, clearing and settlement positions in commercial banks is preferred
- Have a keen sense of risk and a good ability to identify risks
- Have good logic analysis ability and communication and expression skills
- Work commitment, energetic, innovative spirit, strong pressure resistance, strong sense of responsibility and teamwork awareness
- Familiar with Internet finance and traditional financial services
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world-class talent in a user-centric global organization with a flat structure
- Tackle unique, fast-paced projects with autonomy in an innovative environment
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
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Key Skills
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