Good general understanding of IT principles such as Networks, Hardware and Domains.

 Knowledge of Infrastructure (Data Center and Network) hardware architecture as to understand the procedure shared by L3 teams during troubleshooting, H&E support.

 Knowledge of server/client operations in a domain environment including Active Directory.

 Understanding of current and legacy hardware Infrastructure platforms.

 Hands-on experience in installation and troubleshooting Infrastructure (DC & Network) equipment's, Rack and Stack of the equipment/cable.

 Good Hands-on Experience in IMAC and Break-fix activities related to Infrastructure environment.

 Ability to identify Excellent the right defective spares and replace them with provided good spares as instructed and by physical observations.

 Knowledge of TCP/I P standards and networking.

 Experience with Tape Management activities.

 Excellent knowledge of best practices around management, control, and monitoring of server infrastructure.

 Familiarity with backup and recovery software and methodologies.

 Updating and Recording of activities in relevant IT Ticket Management System.

 Coordinating and agreeing attendance time and date with key stakeholders.

 Provide support either through phone, remote tools, or in person at onsite.

 Perform installation as needed either through physical or network medium.

 Coordinate actual activity date and timings including arrival and departure times.

 Carry all necessary tools, laptops etc. which might be needed to support issues in the infrastructure environment.

 Labelling, Patching and Asset Tagging activities.

Deployment / In-Scope Configuration Items

 Servers (Virtual & Physical)

 Storage & Backup Devices

 Server Appliances

 Hyper Converged Infrastructure (E.g. Nutanix, Cisco UCS)

 Tape Storage Units  Power Distribution Units rated 3KVA and below  SAN Fabric Switches  Network Switches  KVM Units  WAN Optimization Devices  Firewalls