Talent Acquisition Today
IT Support Engineer (Level 1)
Talent Acquisition TodaySingapore20 hours ago
Full-timeInformation Technology
The role requires the incumbent to serve as the primary on-site IT support contact for end users, managing day-to-day technical issues across hardware, software, and enterprise platforms in a regulated environment.

The role requires the incumbent to support system administration tasks across Microsoft 365, Azure AD, and Salesforce, while also contributing to compliance, asset management, and IT operational processes.

Responsibilities

End-User Support

  • Act as the sole first-line point of contact for all IT issues and service requests submitted via email, chat, phone, or in-person walk-ins, ensuring timely acknowledgement and resolution
  • Diagnose, troubleshoot, and resolve a broad range of technical issues including hardware faults, software errors, network connectivity problems, and printing issues across both Windows and Mac environments
  • Manage the full lifecycle of user onboarding and offboarding, including account creation and deactivation, laptop provisioning and imaging, and access setup across Salesforce, email, and all other business applications
  • Maintain and track the full IT asset register, covering laptops, monitors, peripherals, and mobile devices, ensuring all records are current and accurate
  • Build and maintain an internal knowledge base by documenting recurring issues and their resolutions to empower end users with self-service resources and reduce repeat ticket volume

Systems & Infrastructure Support

  • Administer user accounts within Microsoft 365 and Azure Active Directory (Entra ID), handling password resets, Multi-Factor Authentication (MFA) enrolment, group membership management, and access modifications
  • Provide basic Salesforce user administration support, including creating and deactivating user accounts, updating data fields, assigning user profiles and permission sets, and resetting access where required
  • Support and maintain meeting room AV/technology setups and office network equipment to ensure seamless day-to-day operations
  • Monitor infrastructure and endpoint management alerts from Azure and related tools, assessing severity and escalating to senior team members or the Cybersecurity Engineer as appropriate
  • Assist with patch management cycles and software deployment activities under the direction of the Cybersecurity Engineer, ensuring endpoints remain up to date and secure

Operational & Compliance Support

  • Maintain comprehensive and up-to-date records of IT inventory, software licences, and hardware warranty information to support planning and renewals
  • Support the technology team during internal and external audits by gathering required evidence, compiling documentation, and responding to audit-related requests accurately and within deadlines
  • Adhere to and actively uphold all IT security policies, including proper data handling procedures, access control protocols, and incident escalation workflows
  • Liaise and coordinate with external vendors for hardware repairs, warranty claims, and equipment procurement, managing the end-to-end process efficiently

Requirements

  • Diploma or degree in Information Technology, Computer Science, or a related discipline
  • 1–2 years of hands-on IT support experience, or a strong internship track record with demonstrated troubleshooting capability
  • Solid working knowledge of Windows 10/11 operating systems and the full Microsoft 365 suite, including Outlook, Teams, OneDrive, and SharePoint
  • Foundational understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPN
  • Strong English communication skills, both written and verbal, with the ability to explain technical issues clearly to non-technical business users
  • Well-organised with the ability to manage and prioritise multiple open support tickets simultaneously without supervision
  • Comfortable working independently as the primary on-site IT support person in Singapore
  • Familiarity with Salesforce from an end-user or basic administrator perspective is an advantage
  • Exposure to Azure AD / Entra ID, Microsoft Intune, or other MDM and endpoint management platforms is an advantage
  • Possession of or working towards certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Fundamentals (MS-900) is advantageous
  • Prior experience supporting users in insurance, financial services, or another regulated industry environment is a plus
  • A genuine interest in career growth into Salesforce administration, cloud operations, or cybersecurity is welcomed

Skills: technology,salesforce,software,cybersecurity,microsoft,basic,management,access,azure,it

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