Product Manager

About the Business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com

About our Team:

IDVerse is a Sydney-based start-up that is a global pioneer in the development of digital identity

verification technology. We've built everything from the ground up and have a broad range of blue-chip customers across banking, telecommunications, government and more. We've perfected the technology locally in Australia and New Zealand and are quickly expanding into the northern hemisphere.

About the Role

The Product Manager will own one or more product features and lead project execution. He/she will own product development plans and represent their feature(s) within the cross-functional team proposing new feature ideas that address a customer pain point or need based on his/her deep and first hand understanding of the customer. He/she will prioritize and communicate production customer issues and defects based on relevant data for timely resolution and also lead the demo to key stakeholders at program milestones.

Responsibilities:

Critical Experiences:

• Recognized as full owner of a product or multiple features

• Identified, led and released changes or enhancements that improved customer in satisfaction and/or commercial impact.

• Demonstration of thorough product development knowledge, include the ability to develop related business cases, content and product plans.

• Successful participation in customer engagements.

Education to Qualify: Bachelors or Masters degree in a technical subject (Computer Science or Engineering discipline) is preferred, but not essential.

Customer Focus

• Interacts frequently with customers, and generates customer requirements.

• Anticipates customer needs and prioritizes those for the organization.

• Understands how his/her role impacts customer satisfaction.

• Analyzes and interprets what is happening in the market, driven by the latest news/incidents, particularly competitive announcements and events.

• Predicts short term market changes and implications on the product.

• Continuously aims to meet customer expectations without compromising the commercial viability of the product.

Data-Driven Decision-Making & Analysis

• Actively gathers data from multiple sources (customer, market analysis, sales and revenue, etc.) to drive solutions to business problems and issues of consequence to the company.

• Demonstrates the ability to make trade off decisions between potential product capabilities.

• Evaluates product hypotheses in a quantitative manner, including AB testing for interactive products.

• Effectively manages day-to-day issues and problems without intervention.

• Generates new ideas by analyzing product data for insights.

Go to Market & Product Marketing Lifecycle

• Supports the go to market strategy with good communication of customer requirements and timelines to stakeholders.

• Assists on launch plans through coordinated development with external customer facing teams such as marketing and sales.

• Answers sales and customer questions regarding feature function, pricing, packaging, value proposition and competition.

• Offers Train-the-Trainer sessions in support of operations for market rollout.

• Assists on collateral for sales demonstrations and customer events.

• Outlines key milestones, outcomes and deliverables during go-to-market and product strategy planning.

Product Delivery & Development Lifecycle

• Solves customer issues with product features that achieve business goals and metrics.

• Has a deep understanding of his/her feature area and develops prototypes.

• Participates in product discovery, according to defined process, for new product development.

• Manages portions of the product lifecycle.

• Is familiar with SDLCs as identified by management e.g. agile processes.

Strategy & Commercial Acumen

• Determines strategic product vision and priorities for a feature area, and shapes/champions future product direction.

• Independently uses information derived from competitive analysis to drive product direction and strategy.

• Understands, formulates and budgets the operating costs required to deliver the revenues.

• Creates product development plans including opportunity assessment and business case.

Technical Skills

• Considers high-level technical approaches to use when prioritizing functionality.

• Is proficient in various technologies to assist day-to-day tasks (Excel, Balsamiq, Tableau, Python, SQL, etc.)

• Has a firm grasp of data and technical architecture principles and best practices.

Working for You

• We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
• Discounted Health plan rate and Optical Assistance
• Life assurance and income protection
• Option to buy additional Annual Leave days
• Employee Assistance Program
• Flexible working arrangements
• Benefits for you and your family
• Access to learning and development resources