Cloud Support Specialist, Azure

ALSO is one of the leading technology providers for the ICT industry currently active in 30 countries in Europe and in a total of 144 countries worldwide. In 2024, net sales of the Swiss-based company, which employs about 4 200 people, amounted to 11 billion euros. The ALSO ecosystem offers around 135 000 resellers hardware, software and IT services from more than 800 vendors in over 1 570 product categories. In the spirit of the circular economy, the company provides all services from provision to refurbishment from a single source.

ALSO has three business models: The Supply division comprises the transactional range of hardware and software. The Solutions division supports customers in the development of customized IT solutions and ready-to-use IoT applications. Subscription-based cloud offerings for soft- and hardware as well as platforms for cybersecurity, IoT, virtualization and AI are the focus of the Service area.

For more information visit: www.also.com

Position Overview:

We are looking for a proactive and customer-focused Azure Cloud Support Engineer to join our team. In this role, you will support our Azure CSP channel by handling deployment, troubleshooting, and migration to Azure cloud solutions. This position is a great chance for professionals who want to grow their careers in cloud technology beyond customer support.

Key Responsibilities:

• Provide second-line support for Azure-related issues, including advanced troubleshooting and configuration.
• Assist partners and resellers with Azure CSP channel support by addressing technical questions and deployment challenges.
• Support migration projects from on-premises environments to Azure.
• Implement and configure Azure services.
• Work closely with Senior Consultants on solution design and implementation.
• Maintain thorough documentation of processes, troubleshooting steps, and best practices.
• Offer training and guidance to partners on Azure services and the Cloud Marketplace.
• Keep up to date with Azure updates, security practices, and governance standards.

Ideal Candidate Profile

• Strong understanding of Microsoft Azure services and architecture.
• Hands-on experience with Azure deployments and migrations.
• Familiarity with PowerShell, CLI, and Infrastructure as Code tools such as Terraform and ARM templates.
• Knowledge of Entra ID, networking, and security principles.
• Excellent problem-solving and communication skills.
• Ability to collaborate effectively in a dynamic environment.

Certifications:

Mandatory:

• AZ-104: Microsoft Azure Administrator
• AZ-900: Microsoft Azure Fundamentals

Additional:

• AZ-305: Azure Solutions Architect Expert
• AZ-500: Azure Security Engineer Associate

Why Join Us:

• Work on exciting projects using the latest cloud technologies.
• Enjoy opportunities for career advancement into a Senior Consultant role.
• Be part of a collaborative and diverse international team.
• Receive a competitive salary along with a comprehensive benefits package.

It is one of our fundamental values to respect human rights and to ensure that they are respected. This includes, in particular, respecting the personal dignity and privacy of each individual. Ethical behaviour is also expected of all our employees in business dealings with our partners. We are committed to fair, unrestricted competition and do not allow our decisions to be influenced by gifts or invitations, let alone financial benefits. Improving the lives of all people through technology - that is ALSO's goal. This also includes protecting our environment and making careful use of the limited resources we have. For further reference, please refer to our Code of Conduct.