Senior Software Engineer - (Backend) Customer Obsession

About The Role

Customer Obsession builds the intelligence layer that minimizes customer defects across Uber Rides, Uber Eats , and all our products. You will tackle a core problem: replacing fragmented, manual support with reliable, AI-driven automation at massive scale. This requires building extensible systems that anticipate user needs before they become tickets. This is a demanding technical environment, pioneering large projects like new automation platforms. Success requires systems thinking and the grit to ship reliable, high-volume code in a constantly changing domain. You will directly influence how Uber fosters long-term trust and loyalty with millions of users globally.

What You'll Do

• Architect and implement innovative AI/ML solutions to drive automation and significantly reduce customer-facing defects.
• Own feature development end-to-end, translating vague product and operational problems into clear technical designs and production-ready code used by millions of customers.
• Design and deliver scalable, multi-tenant backend services and platforms to power real-time support experiences (from messaging to in-app self-service).
• Define and champion the operational health, monitoring, reliability, and incident response processes for mission-critical support systems.
• Identify and advocate for core architectural changes across Uber's engineering ecosystem to ensure our support platform is highly resilient, extensible, and performant.
• Collaborate closely with product managers, data scientists, and partner engineering teams to scope requirements, drive consensus, and integrate complex technical capabilities.
  
  

How you'll spend your time

• Architecture/System Design/Code: 50%
• Cross-functional Collaboration/Alignment: 20%
• Productionization/Operational Health: 20%
• Mentorship/Documentation: 10%
  
  

Basic qualifications

• Bachelor's degree in Computer Science, or a related technical field, or equivalent practical experience.
• Proven experience designing and shipping scalable backend microservices, including expertise with gRPC or REST API development.
• Expert proficiency in at least one modern object-oriented programming language, such as Java or Go .
  
  

Preferred qualifications

• Minimum 5+ years of experience in hands-on software development, focusing on large-scale distributed systems.
• Minimum 1+ year of direct experience applying AI-powered tools and frameworks in line with modern industry practices and innovation trends.
• Demonstrated success decomposing highly complex, ambiguous business problems into clean, testable, and performant services.
• Deep operational expertise in monitoring, troubleshooting, and tuning performance for high-throughput, mission-critical production services.
• Experience navigating and driving consensus across multiple cross-functional and multi-disciplinary engineering and product teams.
  
  

For San Francisco, CA-based roles: The base salary range for this role is USD$202,000 per year - USD$224,000 per year. For Sunnyvale, CA-based roles: The base salary range for this role is USD$202,000 per year - USD$224,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits., For San Francisco, CA-based roles: The base salary range for this role is USD$202,000 per year - USD$224,000 per year. For Sunnyvale, CA-based roles: The base salary range for this role is USD$202,000 per year - USD$224,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.